Product Support

Alpinestars; Asolo; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading motorsports apparel company is seeking a Product Support specialist in Asolo, Veneto. The role involves assisting customers with product claims and deliveries, ensuring high-quality service. Candidates should have experience in technical apparel, fluency in English and another language, and knowledge of relevant software. This is a full-time mid-senior position offering a dynamic work environment.

Competenze

• At least 3 years of working experience in the field of technical apparel.
• Good knowledge of AS400 or SAP.
• Ability to work in a team and in a fast-paced environment.

Mansioni

• Ensure assistance to customers for claims on products and deliveries.
• Provide first technical assistance to clients.
• Handle requests via phone, email, and ticketing systems.

Conoscenze

Fluency in English

Fluency in Spanish or German

Ability to work in a team

Good knowledge of AS400 or SAP

Passion for motorsports

Formazione

High school graduation

Strumenti

Salesforce

Descrizione del lavoro

Join to apply for the Product Support role at Alpinestars

Alpinestars is the leading global performance motorsports apparel, protection and footwear manufacturer. For over 60 years the company has been providing the world’s best athletes and motorsports enthusiasts with advanced products that fuse protection, innovation and style.

The company is in a powerful growth phase in the global market, strengthening the staff to join a successful team.

We are looking for a Product Support to join our Sales Support Team. The person will ensure assistance to customers for claims on products and deliveries, cooperating with the Sales Support Department and the Warehouse.

The candidate will be responsible for providing first technical assistance to our clients, ensuring high-quality service and timely problem resolution. Responsibilities include handling requests via phone, email, and ticketing systems, collaborating with other departments, documenting solutions, training users, and maintaining customer satisfaction.

Main Responsibilities

• Defining the type of support needed and addressing the issue to the related Dealer or Distributor;
• Evaluating claim requests and collecting evidence of product defect or delivery unrest;
• Identifying the nature of product defect and sending products for CQ inspections or repair;
• Producing credit notes in the system;
• Producing waybills for shipping or repaired products;
• Creating reports regarding claims and all related information.

Requirements

• High school graduation;
• At least 3 years of working experience in the field of technical apparel;
• Fluency in English;
• Fluency in Spanish or German;
• Good knowledge of AS400 or SAP;
• Ability to work in a team and in a fast-paced environment;
• Passion for motorsports;
• Knowledge of Salesforce is welcome.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Retail Apparel and Fashion

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