Product Specialist HPLC, GC/LC-MS

Sentinel Diagnostics; Milano; In loco; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading diagnostics company in Milan is seeking a Product Specialist to join their Sales & Marketing Team. This role involves installation and demonstration of chromatography products, customer management, and technical support. The ideal candidate should have 2–3 years of experience in the IVD sector and excellent English skills. There will also be a requirement for business travel. This full-time position emphasizes teamwork and results orientation.

Competenze

• 2–3 years of experience in a similar role, preferably in the IVD sector.
• Excellent knowledge of English is essential.
• Willingness to travel for business.

Mansioni

• Installation and demonstration of products at client sites.
• Customer management and satisfaction through support and training.
• Conduct market and competition analysis to evaluate new products.

Conoscenze

Communication skills

Teamwork skills

Proactivity

Customer management

Results orientation

Strumenti

LC-MS/MS

Chromatography

GC

HPLC

Descrizione del lavoro

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Sentinel Diagnostics, leader in the Development and Production of IVD Diagnostic Kits for Clinical Chemistry, Immunology, Molecular Diagnostics, Chromatography and Rapid Test in order to join the Sales & Marketing Team is looking for a Product Specialist.

Responsibilities

• Installation and demonstration of Chromatography/LC-MS/MS products at client premises
• Laboratory activities (on-site and in-field) and data processing to support product applications in pre- and post-sales phases
• Market and competition analysis to evaluate new products
• Handling of hotline, customer service mailbox, and complaints according to internal procedures
• Customer management to ensure complete satisfaction through on-site pre- and post-sales technical support (including installations), troubleshooting, training, and remote follow-up
• Drafting and management of official communications to customers regarding the products
• Analysis of technical requirements in tenders, identification of products to be offered and related technical documentation, and, if necessary, drafting of customized marketing material
• Attendance at national and international congresses, scientific events, and participation in workshops

Requirements

• At least 2–3 years of experience in a similar role, preferably within the IVD sector
• Knowledge of LC-MS/MS (Liquid Chromatography–Mass Spectrometry), Chromatography–Mass Spectrometry, GC (Gas Chromatography), or HPLC (High Performance Liquid Chromatography)
• Excellent knowledge of English
• Strong communication and interpersonal skills
• Results orientation, proactivity, entrepreneurial mindset, and teamwork skills
• Willingness to travel on business

Location

Milan (MM1 Bisceglie). Willingness to travel on business.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service, Product Management, and Sales

Industries

Medical Equipment Manufacturing, Biotechnology Research, and Measuring and Control Instrument Manufacturing