Product Manager - Merchant Services

Scalapay; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading fintech company in Milan seeks a Product Manager - Merchant Services. In this role, you will drive product strategy to enhance merchant tools, working closely with Sales, Growth, and Tech teams. Ideal candidates will have over 3 years of product management experience, excellent customer engagement skills, and proficiency in Italian and English. Join a dynamic environment focused on innovation and high performance.

Servizi

Attractive salary packages

International work environment

Opportunities for professional growth

Competenze

• 3+ years of experience in product management in a fast-paced environment.
• Experience in e-commerce operations.
• Ability to engage with customers for feedback.

Mansioni

• Drive the strategy and execution for EU merchant-facing solutions.
• Collaborate with Sales and Growth teams to refine product-market fit.
• Analyze merchant behavior to drive initiatives.

Conoscenze

Product management

E-commerce knowledge

Customer empathy

Data-driven analysis

UX design

Multilingual (Italian & English)

Descrizione del lavoro

Overview

Join to apply for the Product Manager - Merchant Services role at Scalapay.

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative. If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams.

#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.

THE MISSION

As a Product Manager for Merchant Solutions, you will be responsible for driving and executing Scalapay product strategy to enable our merchants to grow and serve their customers better, both online and in-store. Reporting to the Senior Product Manager for Merchant solutions and working closely with Sales, Growth and Tech teams, you will drive the development and adoption of our merchant facing solutions, including e-commerce plugins, widgets, merchant facing portals, and future innovations that you will design and build. Your primary focus will be to ensure our merchant tools and platforms deliver maximum value improving merchant experience, operational efficiency, and customer satisfaction. This includes working across discovery, delivery, and go-to-market phases, in collaboration with internal stakeholders and external partners. We are looking for a high-performing data-driven candidate that brings enthusiasm, passion and creativity to challenge the impossible. You will work both at the strategic level (generating bold and innovative ideas) and at the tactical level (executing the ideas, launching MVPs).

You will

• Drive the strategy, roadmap, and execution for all merchant-facing solutions across our EU markets.
• Collaborate with Sales and Growth teams to understand merchant needs and continuously refine product-market fit.
• Partner with Engineering and Design to deliver scalable, reliable, and easy-to-integrate solutions such as plugins for e-commerce platforms, advanced reporting capabilities, and portal features that improve merchant operations and visibility.
• Analyse merchant behaviour, platform usage, and feedback to prioritize initiatives that drive measurable value for both merchants and their customers.
• Benchmark competitor offerings to identify differentiation opportunities and maintain a strong product edge.
• Engage directly with key merchants to validate hypotheses, test MVPs, and co-design impactful features.
• Monitor product KPIs and adapt roadmap decisions to ensure successful outcomes and performance improvements.

You’ll be great for this role if you

• Have at least 3+ years of experience in product management in a fast-paced environment.
• Have experience and knowledge of how the e-commerce space operates.
• Possess a strong sense of ownership and a proven track record of driving high impact product launches and improvements (we will ask this during the interview).
• Have strong customer empathy and are comfortable in engaging with customers and merchants to gather feedback and uncover insights and opportunity.
• Have clear urgency to move quickly, scrappy when necessary, but understand the importance of accuracy in a high-volume and regulated transactional environment.
• Are able to create mockups and UX flow to communicate your idea quickly and efficiently with both designers and engineers.
• Are fluent in Italian & English (you will work with teams across multiple countries); French or Spanish are a plus.
• Experience in a regulated environment would be a plus.

Why you should join Scalapay

• Attractive packages based on skills and experience
• International environment with significant challenges to be met every day
• Lots of opportunities to work with a team of industry tech leaders who are focused on delivering products that offer exceptional user experiences
• Personalised support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow
• Latest technologies and being encouraged to bring your flair to the role

Recruitment Process

• A chat with our Head of Talent
• First interview with the Hiring Manager to deep dive into your experiences and better understand your motivation.
• Second interview with our CPO to explore your business acumen in the product world
• Complete a case study and present to test your hard skills to our product leads, CTO & CEO
• A final chat with Simone, our CEO, that will share our vision and values with you

Want to learn more? Don\'t hesitate to explore our Careers website, our LinkedIn and Glassdoor pages.

Pro tip: send your CV in English

Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.

We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Product Management and Marketing

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