Product Manager - Customer Support

Prima; Bardi; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading motor insurance provider in Italy is seeking a Product Manager for Customer Support to enhance customer interactions through AI-driven solutions. The role involves defining product roadmaps, working with cross-functional teams, and ensuring product delivery aligns with customer needs. Ideal candidates should have over 3 years of experience in product development and excellent communication skills. This is a full-time position in Emilia-Romagna.

Competenze

• 3+ years of experience building software products.
• Ability to break down problems and make data-driven decisions.
• Experience working with cross-functional teams.

Mansioni

• Define product roadmaps and specifications.
• Identify customer pain points and opportunities.
• Prioritise product development efforts.
• Collaborate with agile teams to deliver product plans.
• Manage stakeholder communications.

Conoscenze

Product development

Analytical skills

Agile methodologies

Clear communication

Adaptability

Technical conversation

Strumenti

Zendesk

Descrizione del lavoro

Join to apply for the Product Manager – Customer Support role at Prima.

Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you.

Since 2015, we’ve used our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve become the number one online motor insurance provider. We’re trusted by over 4million drivers and are expanding to help millions more in the UK and Spain.

To fuel that growth, we need a Product Manager to join our Customer Support Tech Team, working closely with our UK Business Team.

You’ll focus on reimagining how customers ask for—and receive—support, transforming the often frustrating world of “help requests” into an experience that feels intuitive, personal, and efficient. By leveraging AI‑driven technologies, you’ll shape product solutions that empower our Customer Care teams to resolve issues faster and smarter, while making every interaction feel human and effortless.

Your work will help our customers feel genuinely cared for and help the business support them with precision and impact.

What You’ll Do

• Define the product: alongside engineering and business teams, define the detailed roadmap and product specifications for all relevant solutions we will implement to support our customers and the business.
• Product discovery: work closely with customers, operations, and data to identify pain points and opportunities, validating ideas through research, experiments, and rapid iterations to ensure we build what truly matters.
• Prioritisation and planning: prioritise and plan the product development efforts with the development teams and your stakeholders.
• Product delivery: collaborate with a cross‑functional agile team to deliver on your plans, organising and taking part in the day‑to‑day work, and making sure that everyone is working towards the same goals.
• Stakeholder management: your primary stakeholders will be the UK’s Customer Care team, but you will work with many other Prima departments, both locally and in the global organisation.

What We’re Looking For

• Product‑mindful: 3+ years of experience building software products with tangible impact.
• Analytical and pragmatic: you break down problems, back up decisions with data, and keep your eye on the outcome.
• Agile‑savvy: comfortable driving product development with cross‑functional teams in fast‑paced environments.
• Clear communicator: able to convey ideas across disciplines and cultures; fluent in English.
• Adaptable: you roll with change, stay curious and push yourself (and your team) to keep improving.
• Tech‑comfortable: you’ve worked with complex systems and can navigate technical conversations with ease.

Nice‑to‑have

• Global perspective: experience working across multiple markets or culturally diverse teams.
• Customer Care analytics expertise: experience with ticketing data, contact rates, resolution times, and support platforms (preferably Zendesk).
• Insurance know‑how: familiarity with the insurance industry or other regulated sectors.

Why You’ll Love It Here