Process Innovation Specialist

Volkswagen Financial Services | Italy; Milano; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading financial services provider in Milan is seeking a Process Innovation Specialist to manage process mapping and improvement initiatives. The ideal candidate will have a background in business administration, proven process analysis skills, and fluency in English. This role offers a permanent contract with smart working options and an inclusive culture that values innovation.

Servizi

Collaborative Culture

Work-Life balance

Competenze

• Proven experience in business process analysis, improvement, or management.
• Familiarity with Lean, Six Sigma, or other process improvement methodologies is a plus.

Mansioni

• Coordinate the periodic update of the VW Bank/ VW Leasing’s Process Map.
• Prepare periodic process-related reporting for Headquarters.
• Support Process Owners in analyzing business processes.

Conoscenze

Process mapping tools (e.g., M2GO, Visio)

Business process analysis

Full proficiency in English

Advanced Microsoft Excel

Project management

Formazione

Bachelor’s degree in Business Administration, Management, Industrial Engineering, or related field

Strumenti

Microsoft Excel

PowerPoint

Power Automate

Power BI

Descrizione del lavoro

Join to apply for the Process Innovation Specialist role at Volkswagen Financial Services | Italy

The Process Innovation Specialist covers the role of Local Process Map Officer (LPO)’s Deputy. He/She maintains VW Bank/ VW Leasing's Process Map, coordinating and supervising its periodic updating process and interfacing with Headquarter and other corporate stakeholders (Process Owners, Business Continuity Manager, IT Risk Officer, etc.). He/She takes care of updating process flows and Business Roles (BR), as well as performs process analysis activities aimed at identifying possible optimization interventions (e.g. Robotic Process Automation, Power Automate, etc.). He/She coordinates the set up / update of a process in occasion of the implementation of a new requirement or due to the introduction of a new solution, engaging all the different stakeholders. He/She plays the role of Office Focal Point in the area of Segregation of Duties (SoD), coordinating activities to identify and census conflicts within business processes. He/She works for VW Bank (own company) as well as on behalf of VW Leasing, based on dedicated outsourcing agreements.

Profile description

Role and duty – core business

• Coordinate the periodic update process of the VW Bank/ VW Leasing’s Process Map (periodic updates and annual recertification), directly managing relations with Headquarters and other corporate stakeholders
• Take care of updating the DB Processes within the Process Management tool Model-To-Go (M2Go)
• Prepare periodic process-related reporting for Headquarter
• Map and update business processes, through interviews with business users and analysis of internal documentation, and represent them in flowcharts using the M2Go tool
• Support Process Owners in analyzing business processes to identify inefficiencies and areas for improvement
• Assist in the development and enforcement of process compliance and governance standards
• Monitor and evaluate process performance metrics to assess the impact of changes
• Design, document, and implement optimized business workflows and procedures
• Gathering and analysis of candidatures for the automation of new processes
• Coordinate the identification and census process of Segregation of Duties (SoD) conflicts identified within business processes, interfacing with VW Bank's Access Identity Management (AIM) Function
• Stay updated on industry trends and best practices in business process management

Competences

• Bachelor’s degree in Business Administration, Management, Industrial Engineering, or related field
• Proficiency with process mapping tools (e.g. M2GO, Visio, or similar)
• Proven experience in business process analysis, improvement, or management
• Full proficiency of English in both written and oral form
• Advanced knowledge of Microsoft Excel and PowerPoint
• Advanced SAS Knowledge
• Knowledge of Office 365, in particular Power Automate, Power Apps and Power BI
• Familiarity with Lean, Six Sigma, or other process improvement methodologies is a plus
• Ability to work independently and collaboratively in a team environment
• Ability to plan work
• Project management

Personal flairs

• Passion for technology and innovation
• Open mind and curious
• Analytical, detailed oriented and organized
• Stress management
• Excellent communication and interpersonal skills
• Highly motivated and proactive approach to problem solving

We offer

Permanent contract, smart working.

Collaborative Culture: Join a team that values innovation and cross-functional teamwork.

Global Impact: Work within a brand that’s part of Volkswagen’s prestigious network.

Work-Life balance: Supportive and inclusive environment for your professional development.

[e-mail]

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development and Engineering

Industries

Motor Vehicle Manufacturing, Banking, and Financial Services