Process Definition & System Specialist – Parts & Services

Groupe PSA; Rivalta di Torino; In loco; Tempo pieno

Descrizione del lavoro

A global automotive company in Piemonte, Italy is seeking a Process Definition & System Specialist. The role involves defining, deploying, and improving processes within the Parts & Services division. The ideal candidate will have a Master's degree in Engineering or Economics, 2–5 years of experience, strong analytical skills, and proficiency in English. Join a team focused on innovation and sustainability in mobility.

Competenze

• 2–5 years in engineering, aftersales, or ICT roles.
• Experience in the automotive industry and/or supplier coordination is an advantage.
• Fluent in English; French preferred.

Mansioni

• Support the definition, documentation, and standardization of operational processes.
• Drive continuous improvement initiatives in Parts Catalog and Parts Setup activities.
• Monitor KPIs and SLAs related to First Time Right and On-Time Delivery.

Conoscenze

Process-oriented mindset

Analytical thinking

Effective communication

Stakeholder management

Organisational capabilities

Attention to detail

Formazione

Master's degree in Engineering or Economics

Strumenti

MS Office Suite

PLM systems

Descrizione del lavoro

Process Definition & System Specialist – Parts & Services

Contract

Permanent contract

Status

Staff

MISSION

The Process & System Specialist supports the definition, deployment, and continuous improvement of key processes and systems within the Parts & Services perimeter for Enlarged Europe. The role ensures operational excellence, contributes to digital transformation initiatives, and facilitates cross‑functional collaboration to improve efficiency, service quality, and cost control.

MAIN RESPONSIBILITIES

• Support the definition, documentation, and standardization of operational processes across technical teams.
• Drive continuous improvement initiatives in Parts Catalog and Parts Setup activities.
• Contribute to simplifying processes while safeguarding performance and quality outcomes.
• Act as a key user and business representative for competence tools (e.g., SAE, CSPS, EPER, Refbox).
• Collect and formalize business requirements for system upgrades and new functionalities.
• Participate in User Acceptance Testing (UAT) and support deployment into production.
• Facilitate the integration of new technologies into existing business systems.
• Monitor KPIs and SLAs related to First Time Right and On‑Time Delivery.
• Support data analysis, reporting, and performance tracking activities.
• Assist in budget forecasting, expenditure analysis, and cost optimization initiatives.
• Manage purchase requisitions, War Room requests, and support PO and invoicing activities.
• Collaborate with internal teams and external partners to ensure timely execution of activities.
• Track progress of supplier deliverables and support follow‑up actions.
• Provide regular updates and documentation for process and system‑related initiatives.
• Support alignment with senior stakeholders on priorities and key decisions.

Profile

• Master's degree in Engineering or Economics.
• 2–5 years in engineering, aftersales, or ICT roles.
• Experience in the automotive industry and/or supplier coordination is an advantage.
• Background in Automotive Engineering or After‑Sales operations preferred.
• Strong process‑oriented mindset and ability to analyse and improve workflows.
• Solid organisational capabilities and attention to detail.
• Analytical thinking and data interpretation skills.
• Effective communication and stakeholder management abilities.
• Ability to work both independently and collaboratively within cross‑functional teams.
• Results‑oriented, able to handle multiple priorities and meet deadlines.
• Understanding of budgeting and basic financial tracking principles.
• Proficiency in MS Office Suite (Word, PowerPoint, Doc Info, MS Project).
• Knowledge of Engineering BOM and PLM systems such as: PLM, NFC, COMBO, CORVET, CODEP, RTM.
• English: Fluent (mandatory)
• French: Preferred

Minimum level of experience required

3 to 5 years

Organisation

Joining us means joining a global company. Driven by the constant search for innovation and excellence, a pioneer and leader in clean technologies and sustainable mobility, the Group intends to remain at the forefront of the major trends that are moving the world. With its efficiency, agility and team spirit, the Group is demanding and bold in defining the mobility of tomorrow. To succeed in these transformations, the company needs all the talents. Join us! At Stellantis, we evaluate candidates according to their qualifications, their merits and the needs of the profession. We welcome applications from people of all gender, age, ethnicity, nationality, religion, sexual orientation, and disability. The diversity of our teams will allow us to better understand the evolving needs of our customers and our future environment.