Process Assistant, HYD8

Amazon; Milano; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading global e-commerce company in Milan is seeking a Process Associate to oversee shift management, mentor associates, and ensure quality standards. Candidates should have a high school diploma and at least 2 years of experience with Microsoft Office. This role emphasizes safety and productivity, providing an opportunity to influence associate training and development in a dynamic environment.

Competenze

• Experience in managing and mentoring associates.
• Ability to monitor quality and safety standards.
• Knowledge of administrative tasks related to job allocation.

Mansioni

• Manage the daily shift and oversee associate activities.
• Implement training and development plans for associates.
• Conduct daily audits for workstations.

Conoscenze

Administrative management

Monitoring productivity

Quality assurance

Safety protocols

Formazione

High school or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associate who mentors/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Job Deliverables:

• Daily Management of shift:
  • Administrative management of associates
  • Job allocation to associates
  • Monitoring and mentoring of associates on productivity, quality and safety.
  • Monitor status of counts and problem solve queues
• Responsible for shift quality and associated action plans
• Preparing and implementing training and development plans for associates
• Conduct a 4M and 5S audit for the respective work stations on a daily basis
• Stand-in for Area Manager

Basic Qualifications

• High school or equivalent

Preferred Qualifications

• 2+ years of Microsoft Office products and applications experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.