Private Dining Maitre

Accor Hotels; Venezia; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A luxury hotel group is seeking a Private Dining Maitre in Venice to manage exclusive private events, ensuring impeccable service and personalized experiences for VIP clients. The ideal candidate will have at least 3-5 years of experience in a luxury environment, strong leadership skills, and fluency in English and Italian. This role offers a competitive salary and various benefits, including medical insurance and learning opportunities.

Servizi

Competitive salary

Medical Insurance

Employee benefit card

Learning & development opportunities

Annual leave

Competenze

• Minimum 3-5 years as a Maître d'hôtel or similar role in a luxury hotel or restaurant.
• Ability to provide discreet, personalized service to VIP guests.
• Experience with LQA or Forbes 5* standards.

Mansioni

• Manage private dining events from planning to execution.
• Serve as the main contact for private dining clients.
• Lead and train service staff for events.
• Collaborate with culinary team for bespoke menus.
• Ensure food and beverage presentation meets luxury standards.
• Manage budgets for private dining events.
• Adhere to health, safety, and security regulations.

Conoscenze

Client relationship management

Leadership

Fine dining knowledge

Problem-solving

Fluency in English

Fluency in Italian

Descrizione del lavoro

Company Description

About Orient Express

Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com.

About Orient Express Venezia at Palazzo Donà Giovannelli

Orient Express will open its second hotel in Italy at the exceptional in Venice. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space. Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026.

Job Description

As a Private Dining Maitre, you will manage all aspects of exclusive private events, ensuring flawless service and personalized experiences for VIP clients. You will lead a refined team, collaborate closely with culinary and events departments, and maintain the highest standards of quality, discretion, and operational excellence in a luxury environment.

Responsibilities

• Oversee all aspects of private dining events, from meticulous planning to impeccable execution and breakdown. You will ensure flawless service and presentation standards, managing every stage before, during, and after the event.
• Serve as the primary point of contact for private dining clients. You will be expected to understand and anticipate their unique needs and preferences, customizing culinary experiences, menus, and ambiance to their specifications, and ensuring discretion, intimacy, and personalized attention for VIP guests.
• Lead, train, and motivate a dedicated team of service staff for private events, fostering a culture of anticipatory service, refinement, and discretion.
• Collaborate with the Executive Chef and culinary team to design bespoke menus. You will coordinate with the Director of Food & Beverage, Sales & Events teams, and Concierge/Butler services for seamless event execution.
• Ensure Quality Assurance & Presentation, maintaining the highest standards of food and beverage presentation, quality, and hygiene for private functions. You will oversee table settings, décor, and ambiance to match the ultra-luxury palace environment and client expectations.
• For Financial Oversight (Private Dining), you will manage budgets specific to private dining events, control costs related to each event, including staffing and special requests.
• Ensure strict adherence to all health, safety, and liquor licensing regulations. You will maintain absolute discretion and confidentiality regarding client information, implement and monitor security protocols for private events as required.

Qualifications

• Proven experience (minimum 3-5 years) as a Maître d'hôtel, Private Dining Manager, or Assistant Restaurant Manager in a 5-star luxury hotel, palace, or Michelin-starred restaurant.
• Exceptional client relationship management skills, with a demonstrated ability to provide discreet, personalized, and anticipatory service to VIP guests.
• Strong leadership and team management abilities.
• In-depth knowledge of fine dining food, wine, spirits, and elaborate service protocols, including international etiquette.
• Strong problem-solving skills and a proactive approach to guest satisfaction and operational challenges.
• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
• Fluency in English and in Italian required.

Additional Information

• A competitive package (base salary and yearly bonus)
• Medical Insurance, integrating Collective Labor Agreement one and extended to the family
• Ticket Restaurant
• Annual leave
• ALL - Heartist® Program: Employee benefit card offering discounted rates at all Accor locations and partner venues worldwide.
• Learning & development: Opportunity to develop your talent and grow within your property and across the world!
• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.