Private Dining Maitre

ORIENT EXPRESS; Venezia; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Veneto is seeking a Private Dining Maitre to manage exclusive private events and ensure personalized service for VIP clients. This role requires strong leadership, exceptional client management skills, and a deep understanding of fine dining. Candidates should have 3-5 years of experience in a 5-star environment and must be fluent in English and Italian, offering a competitive salary and comprehensive benefits.

Servizi

Competitive salary and yearly bonus

Medical Insurance

Employee benefit card for discounted rates

Learning & development opportunities

Annual leave

Competenze

• Minimum 3-5 years as Maître d'hôtel or Private Dining Manager in a luxury setting.
• Exceptional client relationship management skills.
• Strong leadership and team management abilities.

Mansioni

• Manage all aspects of private dining events with impeccable execution.
• Serve as primary contact for clients, customizing experiences.
• Lead and motivate the service staff for private events.

Conoscenze

Client relationship management

Leadership

Fine dining expertise

Problem-solving

Fluency in English

Fluency in Italian

Descrizione del lavoro

Overview

As a Private Dining Maitre, you will manage all aspects of exclusive private events, ensuring flawless service and personalized experiences for VIP clients. You will lead a refined team, collaborate closely with culinary and events departments, and maintain the highest standards of quality, discretion, and operational excellence in a luxury environment.

Responsibilities

• Oversee all aspects of private dining events, from meticulous planning to impeccable execution and breakdown. You will ensure flawless service and presentation standards, managing every stage before, during, and after the event.
• Serve as the primary point of contact for private dining clients. You will be expected to understand and anticipate their unique needs and preferences, customizing culinary experiences, menus, and ambiance to their specifications, and ensuring discretion, intimacy, and personalized attention for VIP guests.
• Lead, train, and motivate a dedicated team of service staff for private events, fostering a culture of anticipatory service, refinement, and discretion.
• Collaborate with the Executive Chef and culinary team to design bespoke menus. You will coordinate with the Director of Food & Beverage, Sales & Events teams, and Concierge / Butler services for seamless event execution.
• Ensure Quality Assurance & Presentation, maintaining the highest standards of food and beverage presentation, quality, and hygiene for private functions. You will oversee table settings, décor, and ambiance to match the ultra-luxury palace environment and client expectations.
• For Financial Oversight (Private Dining), you will manage budgets specific to private dining events, control costs related to each event, including staffing and special requests.
• Ensure strict adherence to all health, safety, and liquor licensing regulations. You will maintain absolute discretion and confidentiality regarding client information, implement and monitor security protocols for private events as required.

Qualifications

• Proven experience (minimum 3-5 years) as a Maître d'hôtel, Private Dining Manager, or Assistant Restaurant Manager in a 5-star luxury hotel, palace, or Michelin-starred restaurant.
• Exceptional client relationship management skills, with a demonstrated ability to provide discreet, personalized, and anticipatory service to VIP guests.
• Strong leadership and team management abilities.
• In-depth knowledge of fine dining food, wine, spirits, and elaborate service protocols, including international etiquette.
• Strong problem-solving skills and a proactive approach to guest satisfaction and operational challenges.
• Previous experience within a luxury hotel environment working with LQA, Forbes 5 or equivalent standards.
• Fluency in English and in Italian required.

Additional Information

• A competitive package (base salary and yearly bonus)
• Medical Insurance, integrating Collective Labor Agreement one and extended to the family
• Ticket Restaurant
• Annual leave
• ALL - Heartist® Program : Employee benefit card offering discounted rates at all Accor locations and partner venues worldwide.
• Learning & development : Opportunity to develop your talent and grow within your property and across the world!
• Our commitment to Diversity & Inclusion : We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.