Principal Technical Deployment Strategist, Italian Speaking

Salesforce; Roma; In loco; EUR 88.000 - 118.000; Tempo pieno

Vantaggi offerti da questo lavoro

Incentive component tailored by grade

Descrizione del lavoro

Salesforce is seeking Deployment Strategists — Strategic Builders to define AI strategy and drive adoption for enterprise customers. You’ll lead engagements across the full value lifecycle and coordinate with Forward Deployed Engineers to deliver measurable outcomes.

Required: 4+ years in strategic delivery, CS degree, and fluency in Italian and English; mobility to travel. Base salary in Italy ranges with incentives; benefits vary by grade.

Competenze

• 4+ years (6-10 for Senior) in strategic solutioning, advisory, or delivery leadership for enterprise cloud or SaaS.
• Degree in Computer Science or related field.
• Prior customer-facing delivery experience required (consulting, services, advisory).
• Understanding of Salesforce platform, Agentic AI, and Data Cloud.
• Proficiency in Python, JavaScript, Java, or Apex.
• Able to travel to customer sites as needed; business Italian + English.

Mansioni

• Lead end-to-end customer engagement across the value lifecycle from Identify to Deploy to Consume.
• Define AI strategy and roadmap; lead design workshops and agent design sessions.
• Oversee deployment timelines, risk, and progress reporting for the delivery team.
• Own adoption, consumption, and expansion metrics within engagements.
• Coordinate with Forward Deployed Engineers to align strategy with execution.
• Develop customer solutions using AI tools such as Cursor, Claude, and Vibes.

Conoscenze

Delivery leadership

Strategic solutioning

Customer-facing delivery

AI/LLM solution design

Project management

Italian and English proficiency

Programming (Python/JS/Java/Apex)

Formazione

Computer Science degree

Strumenti

Salesforce Data Cloud

Agentforce Platform

Salesforce CRM

Descrizione del lavoro

Job Category Sales Job Details About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is hiring Deployment Strategists — Strategic Builders who are customer-facing advisors, who define AI strategy, shape agentic solutions, and drive measurable adoption for enterprise customers. You'll work as part of a delivery team alongside Forward Deployed Engineers, translating complex business challenges into agentic AI deployments that go live and generate real value. Engagements are focused and time-bound — typically 12 weeks or less — and may span a single strategic account or multiple customers simultaneously. Your impact isn't just getting to deployment. It ensures customers realise lasting, scalable value from the solutions your team builds.

Key Responsibilities

• Full Lifecycle Ownership: Lead end-to-end customer engagement across the complete value lifecycle — Identify → Commit → Deploy → Consume — owning outcomes at every stage, not just discovery or deal closure
• AI Strategy & Architecture: Define the customer's Agentic AI strategy and roadmap. Lead design workshops, agent design sessions, and jobs-to-be-done analysis. Architect solutions spanning Salesforce's agentic AI platform, Data Cloud, and enterprise systems, with responsible AI governance baked in from the start.
• Deployment Oversight & Program Management: Manage engagement delivery end-to-end timelines, stakeholder communication, risk escalation, and progress reporting. You are the operational backbone of your delivery team, ensuring nothing falls through the cracks.
• Adoption & Consumption: Own adoption, consumption, and expansion metrics within your engagement scope. Identify blockers early and develop strategies to drive measurable value realization
• Delivery Team Coordination: Partner closely with the Forward Deployed Engineers on your team to align strategy with technical execution. Keep the team focused, unblocked, and on track to hit delivery milestones.
• AI-Supported Development: You'll be developing real customer solutions supported by leading-edge AI tools: Including Cursor, Claude, and our coding products like Vibes, to accelerate development.
• Customer Stakeholder Management: Serve as the primary customer-facing contact, building trust-based relationships with senior stakeholders and present proposals, decisions and outcomes in terms of business value, not just technical detail.
• AI Readiness: Assess customer readiness for AI adoption and guide change management and process transformation to maximise the benefits of intelligent agents
• Product Feedback Loop: Synthesise field insights and translate them into actionable product feedback that influences Salesforce's Agentic AI platform roadmap.

Required Qualifications

• 4+ years (6-10 years for Senior levels) experience in strategic solutioning, technical advisory, or delivery leadership or programme management for enterprise cloud or SaaS technology
• You have a degree in Computer Science or a related field
• Prior customer-facing delivery experience (consulting, professional services, or technical advisory) - this is a requirement, not a nice-to-have
• Demonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud
• Working knowledge of one or more programming languages: Python, JavaScript, Java, or Apex
• Proven ability to lead and own complex, ambiguous engagements end-to-end — from discovery through to measurable outcomes
• Experience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices
• Strong project and programme management skills — ability to run multiple workstreams, manage stakeholder expectations, and keep delivery on track in ambiguous environments
• Ability to travel to customer sites as needed to ensure client success
• Business level proficiency in Italian and English
• Computer Science or Related Degree

Preferred Experience

• Experience with Salesforce Data Cloud, Agentforce platform, and Salesforce CRM (Sales, Service, Marketing)
• Experience designing and deploying AI solutions in regulated industries (e.g., public sector, financial services, healthcare)
• Salesforce platform certifications (e.g., Data Cloud Consultant, Agentforce Specialist, Application Architect) or similar platform certifications such as Microsoft, Oracle, or similar platforms.
• Background in change management, organisational design, or enterprise transformation
• Experience with AI/ML concepts beyond LLMs, including NLP, RAG architectures, and model evaluation frameworks
• A get-things-done mindset with strong bias for action — comfortable operating in unstructured fast moving environments

The typical base salary range for this position is EUR 88,200 to EUR 117,900 annually. Italy CBA (Contratto collettivo nazionale di lavoro del commercio) (01/04/2015 - ) Quadri In addition to the base salary, this position may offer access to a range of additional benefits including an incentive component which is tailored by grade level. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good — you've come to the right place.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

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Posting Statement

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