People & Culture Manager

Orient Express; Roma; On-site; EUR 50,000 - 60,000; Full time

Benefits offered by this job

Staff cantine

ALL - Heartist Program: Employee bonus

Learning & development opportunities

Diversity & Inclusion commitments

Job summary

Orient Express in Rome seeks a strategic P&C Manager to drive end-to-end HR operations for its luxury travel network. You will oversee talent acquisition, onboarding, performance, payroll, and labour relations, ensuring guest‑facing excellence and brand standards.

Reporting to the General Manager, you will lead workforce planning, budgeting and union relations, delivering scalable HR solutions and a culture aligned with Orient Express values across the property.

Qualifications

• Master’s degree in Human Resources or related field.
• 5+ years in a senior HR role, knowledge of the railway sector is mandatory.
• Deep knowledge of industrial and union relations for the sector.
• Excellent interpersonal and communication skills; fluent in Italian and English.
• Hands-on and strategic.

Responsibilities

• Define and deliver the HR strategy in alignment with the General Manager and corporate guidelines.
• Lead talent acquisition, onboarding, performance management, learning & development, compensation & benefits, payroll, and personnel administration.
• Translate business priorities into effective people strategies and HR solutions.
• Ensure a culture of continuous improvement aligned with brand values and luxury positioning.
• Update and ensure compliance with relevant standards (LQA/Forbes).
• Co-lead with Finance the planning and monitoring of employment costs and budgets.
• Manage the People & Culture department budget and crew-related KPIs.
• Maintain relations with trade unions and employee representatives.
• Promote well-being and engagement across departments.
• Oversee onboarding and development to elevate the employee experience.

Skills

Interpersonal skills

Communication skills

Bilingual Italian-English

Strategic mindset

Hands-on

Education

Master's degree in HR or related field

Tools

HR systems

MS Office

Job description

About Orient Express

Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome - which will be followed by Orient Express Venezia in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L'Orient Express train to railways. Since 2022, Orient Express is part of Accor Group's leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com.

About Orient Express La Dolce Vita

La Dolce Vita Orient Express is the first Italian luxury cruise on rail, offering a unique travel experience across the country. Inspired by the golden age of railway tourism, the train features itineraries connecting Italy's major cities and destinations, providing passengers with top-class service, exceptional comfort, gourmet cuisine, and a refined atmosphere. The project aims to celebrate the charm and beauty of Italy, making each journey an unforgettable experience.

JOB DESCRIPTION

Reporting to the General Manager, the P&C Manager will drive strategic HR initiatives to foster a high-performance, inclusive and compliant workplace. The role is central in managing end-to-end HR operations, including crew workforce planning, shift scheduling, and labour relations - all with an unwavering commitment to our luxury standards and guest service excellence.

Strategic Leadership & HR Operations

Define and deliver the HR strategy in alignment with the General Manager and the corporate guidelines of Orient Express.

Lead the full spectrum of HR functions: talent acquisition, onboarding, performance management, learning & development, compensation & benefits, payroll, and personnel administration.

Translate business priorities into effective people strategies and operational HR solutions.

Ensure a culture of continuous improvement and alignment with the brand’s identity and luxury positioning.

Update, review and ensure compliance with LQA/Forbes.

Crew Planning & Workforce Scheduling

Co-lead with Finance the planning and monitoring of employment costs, ensuring alignment with operational budgets and staffing forecasts.

Manage the People & Culture department budget, balancing service excellence with cost-effectiveness.

Monitor key crew-related KPIs, including resources, absenteeism, shift coverage, and compliance with rest periods and working time regulations.

Work closely with the Operations team to ensure service continuity, responsiveness to unexpected changes, and agility during peak periods.

Contribute to the development of scalable workforce planning processes and tools to support future network expansion and evolving regulatory frameworks.

Industrial & Union Relations

• Maintain structured, constructive relationships with trade unions and employee representatives representing the company in all collective and individual labour matters.
• Manage individual and collective disputes, disciplinary processes, and grievance cases with discretion and compliance.

People Engagement & Workplace Culture

• Promote a culture of well-being, engagement, and excellence across all departments.
• Oversee the onboarding journey to ensure every new team member feels welcomed, trained, and aligned with brand values.
• Support managers in developing positive team dynamics, implementing action plans to improve collaboration and service culture.
• Deploy initiatives that bring to life the Orient Express values and elevate the candidate and employee experience.

QUALIFICATIONS

Master's degree in Human Resources or related field.

Minimum 5 years of experience in a senior HR role, knowledge of the railway sector is mandatory.

Deep knowledge of industrial and union relations for the sector.

Excellent interpersonal and communication skills; fluent in Italian and English fluent.

Hands-on and strategic.

Proficiency with HR systems and tools and MS Office

ADDITIONAL INFORMATION

• Gross annual salary range: 50.000 - 60.000 € + bonus
• Staff cantine
• ALL - Heartist Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
• Learning & development: Opportunity to develop your talent and grow within your property and across the world!
• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.