Payments Customer Journey Lead - Hybrid Milan

ING; Milano; Ibrido; EUR 50.000 - 75.000; Tempo pieno

Descrizione del lavoro

A leading international digital bank is seeking a Payments Product Expert to drive operational excellence in current account payments. The successful candidate will manage product development and harmonization while ensuring a frictionless customer experience with digital payment solutions. With a focus on leadership, problem-solving, and data-driven insights, candidates need strong knowledge of SEPA regulations and 2-5 years of banking experience. This role is hybrid, offering a competitive salary package and numerous benefits.

Servizi

Super flexible smart working

Competitive base salaries and performance-based bonuses

Physical and mental well-being moments

Special day off for birthdays

Competenze

• 2 to 5 years of experience in banking or financial services, preferably in payments.
• Proven background in managing high-performance teams.
• Ability to analyze and interpret data to inform decision-making.

Mansioni

• Evolve payment proposition to enhance customer experiences.
• Manage end-to-end payment processes, promoting service digitization.
• Continuously assess product performance and market trends.

Conoscenze

Knowledge of SEPA regulation

Strong problem-solving

Leadership and influencing skills

Fluent in English

Customer-focused approach

Formazione

Master’s degree

Descrizione del lavoro

A leading international digital bank is seeking a Payments Product Expert to drive operational excellence in current account payments. The successful candidate will manage product development and harmonization while ensuring a frictionless customer experience with digital payment solutions. With a focus on leadership, problem-solving, and data-driven insights, candidates need strong knowledge of SEPA regulations and 2-5 years of banking experience. This role is hybrid, offering a competitive salary package and numerous benefits.