Parts & Service Sales

Iveco Group; Torino; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading automotive company in Turin, Piedmont, is seeking a Service Specialist to maximize customer loyalty and increase sales in the local market. This role involves managing performance, evaluating Authorized Workshops, and implementing improvement plans. Ideal candidates have experience in the automotive service sector and strong analytical skills, alongside a commitment to achieving profitability goals. Full-time position with an associate seniority level.

Competenze

• Experience in sales within the automotive service sector.
• Ability to analyze market trends and competition.
• Proficiency in building action plans to increase turnover.

Mansioni

• Ensure the achievement of volume and profitability goals.
• Support workshops in measuring performance.
• Evaluate workshops according to IVECO standards.

Descrizione del lavoro

The PSM is responsible for achieving Gross Sales and Gross Margin goals in a specific area of responsibility. It must guarantee results of increased sales and improved market share also for authorized workshops through sales on the local market.

The PSM has the task of maximizing customer loyalty towards the Iveco Service network, optimizing the repair capabilities of the workshops in terms of working hours and facilitating the development of the right assistance processes.

• Ensure the achievement in terms of volume and profitability
• Ensure the study and application of a sales incentive promotion program plans if necessary to recover market share
• Build dedicated action plans to increase turnover
• Share service performance with dealer owners and support the implementation of improvement plan
• Inform on price competitiveness
• Support workshops in measuring performance and optimizing labor and spare parts billing
• Assist in the development of the annual marketing plan, specifically advising on fore-casts for each Brand/Market/Product Line (based on historical data, market trends, competitive activity, promotional strategy and sales effort)
• Analyze OE and IAM competition scenario in terms of sales, price positioning and logistic rules
• Visit constantly the Authorized Workshop in a specific area of responsibilities
• Supervise the training and certification of workshop staff to increase pro-active service skills.
• Evaluate workshops according to IVECO standards, monitor recovery plans and evaluate their execution.
• Assessment of the Authorized Network and continuous monitoring of the related KPIs

Seniority level

Associate

Employment type

Full-time

Job function

Motor Vehicle Manufacturing and Manufacturing

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