Partner Engagement Manager, U.S. Navy Europe

Onebrief; Napoli; In loco; EUR 132.000 - 142.000; Tempo pieno

Descrizione del lavoro

A military-focused collaboration software company in Naples, Italy, seeks a Partner Engagement Manager to own customer relationships and expand product usage. Responsibilities include communicating user needs and supporting military planning exercises. The ideal candidate has military operational planning experience and strong technical skills. The role offers a competitive salary of $155,000 - $165,000 annually and operates full-time within the Customer Relations department.

Competenze

• Must have SOFA or EU Work authorization.
• Proven experience in leading operational planning within a military context.
• Strong technical skills to master our application and troubleshoot issues.

Mansioni

• Own the entire customer relationship from users up to Generals.
• Rapidly expand product usage until all relevant plans are in Onebrief.
• Clearly communicate user needs to the product team.

Conoscenze

Operational planning expertise at military headquarters

Customer support experience

Ability to navigate government organizations

Formazione

Command and Staff Advanced Military Studies

Strumenti

Data Warehousing

Database Administration

Descrizione del lavoro

About Onebrief

Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs. By transforming this work Onebrief makes the staff as a whole superhuman - meaning faster smarter and more efficient.

We take ownership seek excellence and play to win with the seriousness and camaraderie of an Olympic team. Onebrief operates as an all-remote company though many of our employees work alongside our customers at military commands around the world.

Founded in 2019 by a group of experienced planners today Onebriefs team spans veterans from all forces and global organizations and technologists from leading-edge software companies. Weve raised $123m from top-tier investors including Battery Ventures General Catalyst Insight Partners and Human Capital and today Onebrief is valued at $1.1B. With this continued growth Onebrief is able to make an impact where it matters most.

Requirements

Required : Top Secret clearance with eligibility for SCI

In person in Naples Italy.

What you will achieve

Your mission

As a Partner Engagement Manger you will

Own the entire customer relationship from users up to Generals.

Rapidly expand product usage until 100% of N35 and N5 plans are in Onebrief. Youll need a combination of ordinary training and subtler strategies to get our product used as much as possible.

Clearly communicate user needs to the product team. Maintain a high product proficiency and excite the customer about each product improvement.

Instill the Onebrief brand image.

Enable our expansion to Allies and Partners.

Your responsibilities arent limited to this list! Were on this great adventure together and well each do what it takes for the team to succeed.

• Lead or support exercises.
• Use your observations of our users to recommend product improvements.
• Provide face-to-face and remote customer support.
• Develop an understanding of customer social dynamics in order to support renewals and future sales.
• When responding to incidents (product is unavailable broken or not delighting the customer) coordinate with the customer and our product engineering team.

To succeed youll need a mastery of operational planning at multi-star headquarters. When you speak do lead planners listen Do Generals and Admirals

Youll also need technical skill. You dont need to code but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer

About you

You love our users and you want to work with them. This is the single most important requirement. Implementing new software requires the enthusiastic support of our user base skillful planners primarily in the grade of O-4 and O-5. You understand them and they confide in you.

You deeply understand large military headquarters and want to apply that within NAVEUR. Skillful planners mainly SAMS JAWS or SAW graduates in the rank of O-4 to O-6 respect you and care what you have to say. So do Generals and Admirals. You wake up excited each day to navigate the military and political bureaucracy and win over future customers.

You pay attention to detail. People rely on you. On your previous teams you had a reputation as a workhorse. Example : were about to run a planning exercise which will be NAVEURs first exposure to our product. No one is worried because they know youve taken care of it.

You can get things from large government organizations Example : our engineer needs admin access to a system on JWICS in order to diagnose technical issues. Its an unusual request and no one at the customer knows what to do. Everyone tells you its not possible but you love a bureaucratic challenge. You solve the problem with a few phone calls

You have technical skill You dont need to code but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer

You work well with customers You understand them and they confide in you.

Youre intense about our mission . Its a core part of who you are

Youre ambitious . Were getting bigger. You should too

You hold a current Top Secret clearance with eligibility for SCI

Qualifications

Must have SOFA or EU Work authorization

Proven experience in leading operational planning within a military context preferably at multi-star headquarters.

Advanced military education : Command and Staff Advanced Military Studies.

Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.

Proven ability to expand business presence within a region with emphasis on software or technology solutions.

Experience in customer support both face-to-face and remote and capability to respond to incidents coordinating with customers and product engineering teams.

Strong technical skills to master our application troubleshoot issues and liaise with customers on technical matters.

Proven ability to navigate large government organizations solve bureaucratic challenges and deliver successful outcomes.

Most importantly you are a true Onebriefer :

• You are obsessed with creating value for real users
• You are ambitious scrappy and a creative problem-solver
• You learn quickly work iteratively and naturally seek collaboration
• You approach your work with integrity intellectual honesty and a low ego
• You communicate frankly clearly and succinctly
• You thrive as a self-starter embracing autonomy and ambiguity

Required Experience

Manager

Key Skills

• Internship
• Data Warehousing
• Adobe Flash
• Database Administration
• Logistics

Employment Type

Full-Time

Department / Functional Area

Customer Relations

Experience

Years

Vacancy

1

Yearly Salary

155000 - 165000