OSS Program Manager

Vodafone; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading telecommunications company in Milan is seeking an OSS Program Manager to oversee digital transformations and manage complex programs across multiple teams. The ideal candidate should have a Master's degree in Engineering and fluency in English. Strong program management skills and the ability to interact with senior executives are essential for this role. Vodafone offers competitive benefits and the chance to be part of a diverse workplace.

Servizi

Well-being support

Personal growth opportunities

Life balance benefits

Competenze

• Experience in handling complex programs across teams and countries.
• Ability to chair executive meetings and interact with high-level stakeholders.
• Experience in developing and managing program activities.

Mansioni

• Oversee comprehensive program specifics and phases.
• Track activities and prevent escalation of issues.
• Monitor network and service functioning.

Conoscenze

Budget cycles expertise

Program process setup

Strategizing new opportunities

Executive dashboard preparation

Fluent in English

Formazione

Master's degree in Engineering

Descrizione del lavoro

Join to apply for the OSS Program Manager role at Vodafone

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose
In Digital & OSS Networks (DN&OSS), Operations Support Systems (OSS) is the nervous centre to monitor proper network and services functioning, to retrieve information about customers available to answer their questions or solve their problems, and to design, manage and synchronize the implementation of support on the network. The OSS Digital transformation is therefore a fundamental step to enable the company's transition towards complete digitalization. The OSS Simplification Program in DN&OSS is a wide program preparing and stepping in the OSS Digital Transformation, rationalizing legacy, simplifying processes, automating detection and recovery actions, cloudification and much more.

What You’ll Do

• Demonstrated expertise in budget cycles, business case development, and program process setup.
• Hold accountability for all aspects of the program, ensuring comprehensive oversight of program specifics, phases, team responsibilities, key milestones, and critical paths.
• Responsible for developing and managing program activities, defining targets, tracking open items, and continuous and regular governance to drive results and prevent escalation.
• Experience in handling the complexity of delivering programs that span across a large number of teams and countries and coordinating a virtual team across multiple Vodafone units (including Digital Networks, OSS domains, country stakeholders, VNO, VND, and BRMs etc.).

Who You Are

• You have the ability to strategize and scout new opportunities to meet program targets and expansion.
• Skilled in setting up and preparing executive materials such as executive dashboards, BI dashboards, slide packs, and templates tailored to different stakeholder levels with proper key messages and prioritization.
• Capable to chair and attend executive meetings, interact with functions Head Ofs up to CNOs level, fluent in English and available during CET/GMT working hours.
• Master’s degree in Engineering is preferred (or equivalent in a related field) with experience.

Not a perfect fit? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive. If your experience doesn’t align exactly with every part of the job description, we encourage you to still apply – you may be the right candidate for this role or another opportunity.

Benefits & Perks
We offer a range of benefits that support your well‑being, personal growth and life balance. For more details see our benefits page.

Preferred Locations
Milan, Lombardy, Italy

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Information Services, IT Services and IT Consulting, and Telecommunications

We’re committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued and included. If you require reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.