Order Management

UNOX Australia; Campodarsego; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading food technology company in Italy is seeking an entry-level professional in Customer Experience to manage Back Office processes and handle customer inquiries. The ideal candidate should have a high school diploma or degree in Administration/Economics/Languages, excellent knowledge of French and English, and strong problem-solving skills. This position offers flexible working hours and various benefits.

Servizi

Flexible Working Hours

Paid time off & overtime

Company canteen

Personal and family welfare

Pension & retirement plans

Mentorship & coaching

Diversity & inclusion policies

Team building activities

Competenze

• Strong customer service orientation is essential.
• Analytical and decision-making skills are necessary.

Mansioni

• Ensure accurate and timely issuance of documents related to the Back Office process.
• Develop and update procedures related to the Back Office process.
• Plan tasks to achieve customer service performance indicators.
• Handle customer inquiries via phone, email and fax.
• Work with Finance to solve invoice and payment problems.
• Collaborate with Shipping to ensure timely order delivery.
• Maintain customer database and sales contract files.

Conoscenze

Excellent knowledge of French

Excellent knowledge of English

Customer service orientation

Problem-solving skills

Analytical skills

Decision-making skills

Formazione

High school Diploma or graduate degree in Administration/Economics/Languages

Descrizione del lavoro

Unox - Order Management #15931

Apply

Campodarsego, Padova, Italy

Full-Time

Customer Experience

Main responsibilities

• Ensure the accurate and timely issuance of various documents related to the Back Office process.
• Develop and update operating procedures and guidelines related to the Back Office process.
• Plan tasks and activities to achieve customer service performance indicators.
• Handle customer inquiries via phone, email and fax.
• Work with the Finance department to solve problems related to invoices and payments.
• Work closely with the Shipping department to ensure timely delivery of each order (prepare loading plans and shipping documents).
• Accurately maintain customer database, master records, and sales contract files.

Requirements

• High school Diploma or graduate degree in Administration/Economics/Languages.
• Excellent knowledge of French and English.
• Customer service orientation.
• Proven problem‑solving, analytical and decision‑making skills.

Entry‑Level (<2 years)

What Unox offers

• Flexible Working Hours
• Paid time off & overtime
• Company canteen
• Personal and family welfare
• Pension & retirement plans
• Mentorship & coaching
• Diversity & inclusion policies
• Team building activities

The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.