Operations Support Agent

FedEx; San Pietro Mosezzo; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global logistics company in San Pietro Mosezzo is seeking an Operations Support Agent. You will be responsible for ensuring timely package delivery, handling customer inquiries, and communicating with the operations team. Ideal candidates will possess strong communication skills and the ability to work efficiently in a fast-paced environment. FedEx offers a competitive compensation package and opportunities for career growth.

Servizi

Attractive compensation package

Tuition Assistance Program

Employee Assistance Program

Reduced-rate shipping

Career development opportunities

Mansioni

• Ensure timely delivery of urgent packages.
• Answer customer calls regarding shipment inquiries.
• Investigate and manage failed deliveries.
• Enter data into tracking system.
• Communicate effectively with team and management.
• Adhere to FedEx processes and regulations.

Conoscenze

Good communication and social skills

Ability to work in a fast-paced environment

Attention to detail

Descrizione del lavoro

OSA - Operations Support Agent

We have an exciting opportunity for you to join our team of Operation Support Agents.

Who We Are

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day‑to‑day work is invaluable in delivering an outstanding experience to our customers. With 530,000 team members, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let’s write our next chapter together.

What You Will Be Doing

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipment deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in‑house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

What Do You Bring With You

• Good communication and social skills
• Ability to work in a fast‑paced environment with strict timelines
• Ability to manage own time effectively with attention to detail

What Do We Offer

• Attractive compensation package
• Training to get you started and on‑the‑job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced‑rate shipping
• Great career opportunities
• FedEx is one of the world’s most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path – we’re ready to invest in your development. Join FedEx.

We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.