Operations Support Agent

FedEx; Alessandria; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading express transportation company is seeking Operation Support Agents in Alessandria, Italy. You will manage urgent package deliveries, assist customers with shipment inquiries, and work in a dynamic team environment. Ideal candidates are detail-oriented with strong communication skills. The role provides an attractive compensation package and various training opportunities.

Servizi

Attractive compensation package

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Extensive learning opportunities

Competenze

• Strong communication skills to engage with customers effectively.
• Ability to manage time and prioritize tasks under tight deadlines.

Mansioni

• Ensure timely delivery of customers' urgent packages.
• Handle incoming calls related to shipments and deliveries.
• Investigate failed deliveries or collection issues.

Conoscenze

Good communication and social skills

Ability to work in a fast-paced environment

Attention to detail

Descrizione del lavoro

We have an exciting opportunity for you to join our team of Operation Support Agents.

Who we are:

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day‑to‑day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well.

What you will be doing:

• Ensuring that customers’ urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipment deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in‑house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

What do you bring with you:

• Good communication and social skills
• Ability to work in a fast‑paced environment with strict timelines
• Ability to manage own time effectively with attention to detail

What do we offer:

• Attractive compensation package
• Training to get you started and on‑the‑job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced‑rate shipping
• Great career opportunities
• FedEx is one of the world’s most admired companies and trusted brands year after year

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.