Operations & Sales Agent

Eyes of Rome; Roma; Ibrido; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A prominent tour operator in Rome is seeking a motivated Operations Agent to manage bookings and coordinate tickets for high-quality experiences. This role involves direct collaboration with partners to ensure seamless operations. Ideal candidates will have at least one year of experience in tourism, excellent English skills, and proficiency in digital tools. The position offers a hybrid work model, promoting flexibility while being part of a dynamic team.

Competenze

• Minimum of 1 year of experience in the tourism/travel industry.
• At least 1 year of customer service experience.
• Strong command of English is mandatory.
• Experience with ticketing systems for museums and monuments in Rome is a plus.

Mansioni

• Manage bookings and coordinate tickets.
• Plan itineraries and allocate key resources such as tour guides and drivers.
• Communicate and collaborate with Italian and international partners.

Conoscenze

Customer service experience

Problem-solving abilities

Teamwork

Excellent English (B2 level)

Proficiency in Windows

Proficiency in Google Workspace

Strumenti

Zendesk

Descrizione del lavoro

Eyes of Rome, a tour operator offering private, high-quality experiences across Rome, Italy, and France, is currently looking for an Operations Agent to join the team.

Role Description

We’re looking for a motivated and detail-oriented individual to join our dynamic team. As an Operations Agent, you will be responsible for managing bookings, coordinating tickets, planning itineraries, and allocating key resources such as tour guides and drivers. This role also involves direct communication and collaboration with both Italian and international partners to manage requests and ensure seamless day-to-day operations.

Qualifications

• Minimum of 1 year of experience in the tourism/travel industry
• At least 1 year of customer service experience
• Excellent command of English (B2 level or higher)
• Proficiency in Windows and Google Workspace environments
• Strong problem-solving abilities and a proven track record of effective teamwork
• Background in sales, particularly in guided or private tours

Preferred Qualifications

• Fluency in additional European languages (e.g., Spanish, French, German)
• Experience with ticketing systems for museums and monuments in Rome
• Familiarity with Zendesk or similar customer support platforms

Workplace

Location: Rome (Prati area), with a hybrid work model combining on-site and remote work.

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Travel Arrangements