Operations Manager – Palazzi Agency by Chabé

Chabé; Piemonte; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading luxury transportation company is seeking an Operations Manager in Rome. The role involves managing Dispatch and Front Office departments, optimizing processes, and ensuring high service standards. Candidates should have over 5 years of experience in operations, preferably in the luxury sector, along with strong leadership and technological skills. Fluency in English and Italian is required.

Competenze

• Minimum 5 years of experience in operations management within luxury services.
• Strong ability to manage and develop teams.
• Experience in implementing operational processes and KPIs.

Mansioni

• Manage Dispatch and Front Office departments.
• Optimize operational processes and monitor KPIs.
• Introduce new technologies to enhance operations.

Conoscenze

Leadership skills

Client relations management

Logistics management

Technological proficiency

Interpersonal skills

Organizational skills

Fluency in English

Fluency in Italian

Descrizione del lavoro

About Us

Palazzi Agency by Chabé is part of the Chabé Group, the European leader in chauffeured transportation services for a luxury clientele. Headquartered in Paris, the Group has a strong and established presence across Europe and the Middle East.

The Position

To support our growth and development in Italy, we are looking for an Operations Manager with strong leadership skills and proven experience in managing operations within booking centers, client relations, logistics, or similar departments.

The selected candidate will be responsible for leading the operations department and the reservations & client relations office (Front Office / Entertainment), ensuring the highest service standards and the adoption of innovative processes and tools. The role includes direct management of a team of approximately 15 people.

Main Responsibilities

• Manage and coordinate the Dispatch and Front Office departments, ensuring outstanding performance and world-class customer service.
• Define, implement, and optimize operational processes while continuously monitoring key KPIs (productivity, response time, conversion rate, etc.).
• Introduce and oversee new technologies (ticketing systems, digital tools, artificial intelligence, etc.) to support operations and customer service.
• Develop and strengthen synergies between the Rome (HQ) and Milan offices, promoting an integrated and collaborative approach.
• Participate in the design and implementation of a night shift to ensure service continuity and quality.
• Monitor client satisfaction and handle any issues or complaints effectively.
• Foster a motivating work environment by managing and developing teams through leadership, coaching, and ongoing training.
• Work closely with the Operations Director and the international management team of the Chabé Group.

Profile Requirements

• Minimum 5 years of experience in similar roles (booking centers, logistics, operations), ideally within the hospitality, luxury, or premium service sectors.
• Strong leadership attitude with a proven ability to manage and develop teams.
• Experience in implementing and monitoring operational processes and KPIs.
• Technological proficiency and openness to digital innovation.
• Excellent interpersonal and organizational skills.
• Fluent in written and spoken English and Italian; additional languages are a plus.
• Previous experience in the hospitality or luxury sector is highly desirable.

Employment Details

• Workplace: Rome.
• Reports to: Operations Director.
• Contract: Permanent position with a compensation package aligned with experience.

Why Join Us

Joining Palazzi Agency by Chabé means becoming part of an international leader in luxury mobility services, experiencing strong growth in Italy. This is a unique opportunity to contribute directly to the structuring and expansion of a dynamic, innovative, and excellence-driven organization.