Operations Manager - Merchant Operations (m / w / d)

OSL; Roma; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A digital asset platform is seeking a Merchant Operations Specialist / Manager to oversee the operational backbone of its Pay division. This role involves managing the merchant lifecycle, enhancing operational efficiency, and resolving complex issues collaboratively with various teams. The ideal candidate has over 3 years of experience in merchant operations or customer success within the payments or FinTech industries.

Competenze

• 3+ years of experience in merchant operations or customer success within payments, FinTech, or related internet industry.
• Exceptional skill in cross-functional collaboration with teams like Risk, Compliance, and Finance.

Mansioni

• Own the end-to-end merchant lifecycle, from technical integration and launch to ongoing growth strategy and optimization.
• Design and implement standard operating procedures (SOPs) that enhance operational efficiency and service quality at scale.
• Act as the central point for resolving complex merchant issues, coordinating with Risk, Compliance, and Finance.

Conoscenze

Merchant operations

Customer success

Cross-functional collaboration

Descrizione del lavoro

Overview

OSL is Hong Kong's first SFC-licensed digital asset platform. We are seeking a Merchant Operations Specialist / Manager to architect the operational backbone of our OSL Pay division, ensuring a world-class experience for our merchants and driving the adoption of crypto payments.

Responsibilities

• Own the end-to-end merchant lifecycle, from technical integration and launch to ongoing growth strategy and optimization.
• Design and implement standard operating procedures (SOPs) that enhance operational efficiency and service quality at scale.
• Act as the central point for resolving complex merchant issues, coordinating with Risk, Compliance, and Finance to ensure swift resolution.

Qualifications

• 3+ years of experience in merchant operations or customer success within payments, FinTech, or a related internet industry.
• Exceptional skill in cross-functional collaboration with teams like Risk, Compliance, and Finance