Operations Manager - Italy

Thomas Franks Ltd; Milano; In loco; EUR 46.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading catering company in Milan is seeking an experienced Operations Manager to oversee client contracts and ensure high food quality standards. The applicant should have a strong background in the catering or hospitality industry, exceptional financial management skills, and the ability to build professional relationships. This role provides an opportunity to lead a motivated team and deliver outstanding customer service in a vibrant environment.

Competenze

• Proven experience in operational roles within contract catering.
• Ability to manage P&L and business development effectively.
• Experience working in multi-site or remote capacities.

Mansioni

• Accountable for P&L and people management.
• Support Regional Director and manage high-profile client contracts.
• Develop a positive, motivating culture within the team.

Conoscenze

Passion and knowledge of contemporary fresh food

Exceptional senior management operations experience

Ability to build strong professional relationships

Outstanding financial management skills

Excellent communication skills (English)

Organizational and time management skills

Descrizione del lavoro

Operations Manager - Italy

Milan

Contract: Full Time,Permanent
Salary: € 55,000 per annum
Hours: 40 per week

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

We are looking for an Operations Manager with a passion for food and creating and maintaining the highest quality food standards. The role will be focusing on high calibre contracts working with our clients within Italy and surrounding region. The successful candidate will enjoy working with people and creating great relationships with clients, managers and team members. They will enjoy supporting and developing excellence, adding value to all that they do, delivering on target financially, and leaving a positive footprint every day.

The successful applicant will have proven previous experience of working at an operational level within the contract catering or hospitality industry for clients with exceptional standards and will be keen to work as part of our exceptional leadership team.

As Operations Manager, you will have full accountability for the P&L, business development strategy and people management & development for the Operational Division in your area. You will employ a commercial focus delivering fantastic customer service and outstanding food and will develop a positive and motivating culture.

The role will be to support the Regional Director and the division will cover a leading and exclusive client base, with exceptional and consistent standards.

Candidate requirements:

• Passion and knowledge of great contemporary fresh food and service
• Experience of delivering exceptional senior management operations in a contract catering environment for a range of senior clients with exceptional standards.
• The ability to build strong, professional relationships with internal and external individuals, service providers, suppliers, and businesses.
• Strong motivation skills with a lead by example approach
• Outstanding financial management skills - commercial and fixed price
• An appreciation of innovative marketing and merchandising skills which can be delivered by our Creativity Team.
• HR best practice and retail skills
• The right to work permanently in the UK.
• Able to undertake an enhanced DBS and provide references covering full 5 years and overseas police checks
• Have proven experience in the area of compliance.
• Excellent listening, written and verbal communication skills (in English) and able to articulate and communicate effectively at all levels.
• Knowledge of office management systems
• Outstanding organisational, analytical and time management skills and ability to create effective processes and procedures. A team player, but able to work autonomously and remotely.
• Experience of working in a multi-site/mobile/remote capacity.

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

Disclaimer

All applicants must be able to demonstrate that they have the Right to Work in Italy to be considered for this role.

A clear "Certificato del Casellario Giudiziale" (Criminal Record Certificate) will be required for this role. Any criminal conviction, caution or bind-over must be declared.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.