Operational Key Account Manager

Kuehne+Nagel; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading logistics provider in Milan is seeking a Contract Logistics Specialist to manage end-to-end warehousing operations. The successful candidate will act as the primary contact for key accounts and coordinate with various internal teams to ensure customer satisfaction and operational excellence. This role offers opportunities for professional growth and a focus on employee well-being.

Servizi

Professional growth opportunities

Focus on physical and mental well-being

Stable working environment

Competenze

• Proven track record of implementing complex customer solutions.
• Capable of bridging the gap between current and desired customer relationships.
• Demonstrated ability to manage customer-facing responsibilities.

Mansioni

• Act as the primary point of contact for assigned key accounts.
• Build and maintain long-term relationships with customers.
• Coordinate internal stakeholders across relevant departments.
• Monitor and report on key performance indicators related to operations.

Conoscenze

Technical expertise in warehousing and contract logistics

Experience in leading or coordinating virtual teams

Strong interpersonal and communication skills

Ability to influence stakeholders

Cross-functional mindset

Relationship building

External benchmarking mindset

Descrizione del lavoro

JOB DESCRIPTION

It's more than a job

As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.

The Operational Key Account Manager is responsible for maintaining and expanding relationships with strategically important customers. This role requires a dynamic and customer-centric individual who can manage the operational aspects of key accounts, ensuring high levels of customer satisfaction that ultimately lead to retention and growth. The successful candidate will work closely with various internal teams to deliver seamless service and solutions tailored to client needs.

How you create impact

Customer-Facing Activities

• Act as the primary point of contact for assigned key accounts, ensuring customer needs are addressed promptly and effectively.
• Build and maintain strong, long-term relationships with customers through regular communication, structured meetings, and feedback sessions.
• Lead the alignment of multi-country operational or specific global projects, ensuring smooth coordination with the customer’s global organisation.
• Collate and share best practices, identifying opportunities for scaling improvements.
• Provide regular reporting and updates to customers on innovation road-maps, automation initiatives, inventory management, ad-hoc projects, and operational performance.

Internal Activities

• Coordinate internal stakeholders across the relevant departments (., IT, QSHE, PS).
• Work closely with Global KAM and Country Operational Teams to ensure continuous alignment with customer expectations.
• Provide structured inputs for Quarterly Business Reviews, focusing on operational achievements, gaps, and forward-looking plans.
• Monitor, track, and report on key performance indicators (KPIs) related to operations, service quality, and contractual commitments.
• Ensure alignment across internal teams on operational objectives, project status, and expected deliverables.

What we would like you to bring

• Technical expertise in warehousing and contract logistics, with a proven track record of implementing complex customer solutions and managing customer-facing responsibilities.
• Experience in leading or coordinating distributed, virtual teams - formally or informally - with strong interpersonal and communication skills.
• Demonstrated ability to influence stakeholders across different levels and functions.
• Cross-functional mindset : continuously challenges the status quo and seeks innovative ways to improve customer outcomes.
• Relationship building : Capable of bridging the gap between current and desired customer relationships.
• External benchmarking mindset : Able to adapt best practices from other industries, competitors, or internal KN teams to elevate the commercial enablement function.

What's in it for you

By joining the Kuehne+Nagel team, you'll have the opportunity to work in a safe and stable environment, with a strong focus on physical and mental well-being. We offer professional growth and development opportunities, including international ones.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.