Operational Client Support Officer

Euronext; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A financial services company in Milano seeks an Operational Client Support Officer to enhance client relationships and ensure operational efficiency. The role requires a strong financial background, excellent analytical skills, and experience in client services. Ideal candidates will have a track record of project management and effective communication. This is a full-time position with commitment to continuous improvement and compliance to SLAs.

Competenze

• Strong financial background with knowledge of Euronext's client base.
• Ability to create strong client relationships.
• Experience in monitoring and problem-solving.

Mansioni

• Act as central point of contact for clients on operational matters.
• Ensure compliance with Service Level Agreements.
• Drive continuous improvement and support operation enhancement projects.

Conoscenze

Client Services experience

Strong analytical skills

Project management

Strong communication skills

Descrizione del lavoro

Operational Client Support Officer page is loaded## Operational Client Support Officerlocations: Milantime type: Full timeposted on: Posted Todayjob requisition id: R23647Key accountabilities• Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner• Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed• Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.• Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks• Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clientsYour profile• Strong financial background and a good knowledge / understanding of the various activities of Euronext direct & indirect client base.• Prior relevant Client Services experience• High standards of service delivery to clients and ability to create strong relationships• Strong analytical and organization skills and problem-solving attitude• Experienced with project management and ability to monitor• Strong verbal communication skills both internally and externallyWe are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.## **Additional Information**This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.locations: Milantime type: Full timeposted on: Posted 30+ Days Ago