Onsite Optimization Specialist - Ecommerce CRO

QVC; Lombardia; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading retail company based in Lombardy seeks a knowledgeable Onsite Optimization Specialist – Ecommerce CRO to enhance the digital user experience. The role involves improving website navigation, managing an optimization roadmap, and collaborating with various teams. Ideal candidates will have a bachelor’s degree, extensive experience in eCommerce, and a strong focus on customer satisfaction. The position offers a competitive salary and hybrid work options.

Servizi

Competitive salary

Internal café & canteen service

Corporate benefits & wellness

Volunteering initiatives funded by the company

Competenze

• At least 3 years experience in a similar CRO, Digital and eCommerce role.
• Ability to work in a fast-paced international environment.
• Exhibit customer focus and a positive attitude.

Mansioni

• Highlight website improvements related to Search & Navigation.
• Manage a website optimization roadmap aligned with international needs.
• Audit and analyze funnel metrics to improve conversion rates.
• Support business initiatives across company departments.
• Track and resolve website issues with IT departments.

Conoscenze

Customer focus

Problem solving

Time management

Fluent in English

Fluent in Italian

Formazione

Bachelor’s degree in Economics, Marketing or related fields

Strumenti

Adobe Target

BazaarVoice

Jira

Confluence

Adobe Analytics

Google Analytics

Descrizione del lavoro

Onsite Optimization Specialist – Ecommerce CRO

QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video‑driven commerce on every screen, from smartphones and tablets to laptops and TVs.

We are looking for an Onsite Optimization Specialist – Ecommerce CRO to join our International QI Digital Optimization team based in Brugherio (MB) to help shape the future Digital Experience. In this role you will be the main contact for different teams working on our digital experience to collect the needs and translate it into technical requirements for development. You must have a clear customer‑centric approach in order to offer the best experience to digital users on website and app at country level.

Responsibilities

• Highlight country website and app improvements related to Search & Navigation, product discoverability, Product Recommendations, Ratings & Reviews, and seamless purchase funnel to improve customer experience and increase conversion rate.
• Manage a website optimization roadmap at a country level aligned with the International one, including idea management, testing, tech requirements and reporting needs.
• Audit and analyse funnel metrics to address areas for growth in conversion rates.
• Support business initiatives and ensure good coordination and collaboration between the teams in various company departments.
• Partner with the A/B testing team to implement the testing program following the Optimization priorities.
• Track and resolve website “bug” issues through close partnership with IT departments.
• Coordinate On‑site Optimization projects across e‑commerce teams, tech Product Managers and external vendors.

Qualifications

• Bachelor’s degree in Economics, Marketing or related fields.
• At least 3 years experience in a similar CRO, Digital and eCommerce role.
• Experience with Optimization platforms such as Adobe Target, BazaarVoice, Jira, Confluence.
• Advanced knowledge of Analytics tools (Adobe Analytics or Google Analytics).
• Fluent in English and Italian.
• Ability to work in a fast‑paced international environment.
• Must exhibit customer focus, aptitude for problem solving, good time management skills and positive attitude.
• Have a strong interest in innovation and a pioneering spirit.
• Balance of analytical and technical experience while working in constant collaboration with many parts of the organization – including Digital Store, Performance Marketing, Content.

Benefits

• Competitive salary.
• Internal café & canteen service every day.
• Corporate benefits & corporate wellness.
• Hybrid work.
• Volunteering initiatives and activities funded by the company.

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our U.S. market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

Any salary ranges listed are general guidelines only; actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Retail