Onsite IT Technician

Stefanini; Piemonte; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A global tech consulting company is seeking an Onsite IT Technician to deliver high-level customer service and technical support. The ideal candidate must have over 5 years of onsite experience, strong networking skills, and proficiency in MS Office 365. This role offers an opportunity to work in a dynamic environment that values innovation and collaboration.

Competenze

• Ability to solve simple hardware issues.
• Good interpersonal and communication skills.
• Able to adapt in a fast evolving technology environment.

Mansioni

• Provide customer support and hands-on assistance.
• Coordinate with third-party vendors for troubleshooting.
• Install and set up necessary technical equipment.

Conoscenze

Customer oriented

Team Player

Analytical Thinking

Advanced MS Office 365 skills

Basic Networking skills

Scripting/coding

iOS and Android user

Formazione

ITIL V3 Foundation Certification

Microsoft Operating System / Office Certification

5+ years of onsite support experience

Descrizione del lavoro

Onsite IT Technician

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

• Provide support that consistently meets or exceeds Customer expectations;
• Determine and recommend which products or services best fit the customers' needs;
• Identify, analyze, and repair product failures. Order and replace parts as needed;
• Support and maintain user account information including rights, security and systems groups;
• Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location / onsite - in cooperation with the resolver group who transferred the issue, if necessary;
• Provide troubleshooting and problem resolution support for all network devices;
• Coordinate with third-party vendors to resolve hardware and software problems, as required;
• Receive and resolve hardware or software related issues from Tiers 2 and 3 when break-fix is necessary to solve an issue at location / onsite;
• Interface with hardware and software vendors for planning and problem resolution;
• Interface with manufacturers and third-party vendors for technical assistance;
• Execute the installation of PCs, peripherals and LAN-based equipment;
• Assist with setting up security, file access and other administrative procedures associated with moves;
• Move workstations, peripherals and telecommunications equipment, as required;
• Order, receive and provide all required equipment, materials and third party vendor services to implement IMAC's;
• Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's,
• Test completed IMAC's and verify acceptance by end user,
• Document changes to inventory use and configuration,
• AV and Conference support with software such as Webex, Skype for Business, Zoom etc.

Job Requirements

• ITIL V3 Foundation Certification (recommended),
• Microsoft Operating System / Office Certification(s) will be an asset,
• Advanced MS Office 365 skills,
• Scripting, coding skill will be considered an advantage,
• Able to solve simple hardware issues,
• iOS, Android advanced user,
• Basic Networking skills,
• Knowledge of Active Directory, permissions,
• At least 5 years' experience in onsite support. An equivalent combination of education and related experience may also serve to meet these minimum requirements,
• Team Player and Analytical Thinking,
• Open and positive personality and Stability / Stress tolerance,
• Customer oriented (Service awareness),
• Good interpersonal and communication skills,
• Able to adapt in a fast evolving technology environment and ability to learn,Able to assume day to day responsibilities generating specific deliverables,
• Relationship-builder, at ease with people and capable of quickly building trust.

What's next :

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion: Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us: We are the Stefanini Group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co‑creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting‑edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

#LI-ONSITE