Onsite It Technician

Altro; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading global tech consulting company in Milano is seeking a proactive IT support professional. You will provide high-quality customer service and hands-on support, managing hardware installations and diagnosing issues. Ideal candidates will have a background in technical ICT environments and a strong enthusiasm for technology. This role offers an exciting opportunity to work with cutting-edge tools in an evolving industry.

Competenze

• 1-2 years of experience in a technical ICT environment.
• General End User technology knowledge.
• End User Microsoft platforms knowledge, including Active Directory.

Mansioni

• Provide face-to-face IT support to users.
• Install hardware and manage software installations.
• Diagnose hardware problems and manage environments.

Conoscenze

Customer service skills

Technical writing skills

Problem solving

Flexibility

Attention to detail

Strumenti

ServiceNow

MS SCCM

MS Windows 11

MS Office 365

Descrizione del lavoro

Job Description

Working in a fast‑paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

We are looking for an extremely proactive person with a keen interest in technology, who can suggest improvements and offer opinions on new products or services. In addition, the ideal candidate will have exceptional customer service skills and the ability to build effective working relationships with both team members and business users, while maintaining a flexible and committed approach to work.

Job Responsibilities

• Face‑to‑face IT support of users
• Hardware installation, movement and de‑installation
• Diagnosing problems concerning hardware (PCs, laptops, printers, scanners, etc.)
• Managing MS Windows 11 and MS Office 365 environments
• Small project management related to new hardware or software installation
• Software, patches and updates installation using MS SCCM

Job Requirements

• 1‑2 years of experience (minimum) in a technical ICT environment
• General End User technology knowledge
• End User Workspace platforms (discovery, asset management, client management)
• End User Microsoft platforms (Active Directory, Office, SCCM)
• ITSM Tool Set (ServiceNow preferred)
• A strong enthusiasm for artificial intelligence is a nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role
• Soft skills: planning and organizing, attention to detail, problem solving, analysis, flexibility, customer sensitivity, technical writing skills

What’s Next

It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity. If you need further information, please send a message to and we’ll be happy to assist.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We encourage the importance of being you!

About Us

We are the Stefanini Group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We operate in over 40 countries and focus on co‑creating solutions together with our clients to accelerate results and improve the experience of people and organizations.

Be Aware of Scams

There are currently scams targeting job seekers by falsely using our company’s name. Legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting