Onsite IT Technician

Stefanini; Marghera; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A prominent IT support company in Marghera, Veneto, is seeking an Onsite IT Technician to provide high-level customer service and hands-on support. Ideal candidates will have 2-3 years of experience in ICT, strong technical skills in hardware and software, and fluent English and Italian language skills. This role emphasizes proactive problem-solving and effective collaboration with users and team members.

Competenze

• 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization.
• General end-user technology knowledge.
• Excellent English and Italian language skills, written and spoken.

Mansioni

• Provide face-to-face IT support of users.
• Handle hardware installation, movement, and de-installation.
• Diagnose problems concerning personal hardware.
• Test system and application changes.
• Manage small projects related to new hardware or software installation.
• Install software, patches, and updates using MS SCCM.

Conoscenze

Customer service skills

Problem solving

Technical writing skills

Planning and organizing

Attention to details

Flexibility

Strumenti

MS Windows 10

MS Office 365

MS SCCM

ITSM tool set

Descrizione del lavoro

Onsite IT Technician

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Responsibilities

• Face to face IT support of users
• Hardware installation, movement and de-installation
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners, etc.)
• System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment
• Small project management related with new hardware or software installation
• Software, patches and updates installation using MS SCCM

Job Requirements

• 2-3 years of experience in a technical ICT environment, preferably in a manufactor­y based organization
• General end‑user technology knowledge
• End‑user workspace platforms (discovery, asset management, client management)
• End‑user Microsoft platforms (Active Directory, Office, SCCM)
• ITSM tool set (ticket management software) preferred
• A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI library tool in excelling in your role
• Soft skills: planning and organizing; attention to details; problem solving; analysis; flexibility; customer sensitivity; technical writing skills
• Excellent English and Italian language skills, written and spoken

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!