Onsite IT Support Technician (L1) - Deskside Expert

Sharp Brains; Montà; In loco; EUR 30.000 - 45.000; Part-time

Descrizione del lavoro

A technology solutions provider is seeking an experienced IT Support Technician L1 to deliver onsite support. You will provide technical assistance for desktop and laptop systems and manage device lifecycles in a corporate environment. The ideal candidate has over 3 years of experience in IT support and familiarity with tools like SCCM and ServiceNow. Strong English and Italian communication skills are required. This role offers a freelance/B2B contract for 1 year in Modena, Italy.

Competenze

• More than 3 years of experience in IT support.
• Knowledge of ITIL practices for incident and problem management.
• Experience with Windows OS and basic MAC device handling.

Mansioni

• Provide end-to-end technical support for desktop and laptop systems.
• Manage the full lifecycle of desktop devices.
• Ensure compliance with security protocols.

Conoscenze

Technical support

Troubleshooting

SCCM

ServiceNow

VPN Client support

Strumenti

SCCM

ServiceNow

Intune

Descrizione del lavoro

A technology solutions provider is seeking an experienced IT Support Technician L1 to deliver onsite support. You will provide technical assistance for desktop and laptop systems and manage device lifecycles in a corporate environment. The ideal candidate has over 3 years of experience in IT support and familiarity with tools like SCCM and ServiceNow. Strong English and Italian communication skills are required. This role offers a freelance/B2B contract for 1 year in Modena, Italy.