Onsite It Support Engineer

Nsc Global; Bardi; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global technology services provider in Emilia-Romagna is seeking an experienced IT Support Technician to provide technical assistance for desktop and network issues. Responsibilities include troubleshooting, maintaining systems, and ensuring high-quality customer service. Ideal candidates will have 24+ months of experience, strong skills in Microsoft technologies, and relevant IT certifications.

Competenze

• More than 24 months of experience required.
• Proficient in configuring and troubleshooting networking features.
• Ability to document technical issues and solutions.

Mansioni

• Provide technical support to clients, resolving hardware and software issues.
• Collaborate with technology teams for effective desktop operations.
• Maintain positive and professional interactions with clients.

Conoscenze

Experience with Microsoft desktop operating system

Windows Client Administration

Technical problem resolution

Advanced knowledge in Computer Hardware

Exceptional customer service

Formazione

A+ Certification

CompTIA A+ Certification

Microsoft Certified IT Professional (MCITP)

Strumenti

Microsoft Office & Office 365 applications

Ticketing software

Descrizione del lavoro

Responsibilities

• Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management.
• Windows Client Administration.
• Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile / smart phones) related to desktop infrastructure.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
• Identify, log and resolve technical problems with software applications or network systems.
• Identify potential changes and system improvements to present to technical teams for consideration and implementation.
• Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
• Where required, administer, and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls, messages, and / or work orders regarding desktop problems.
• Basic experience in supporting networks devices and servers in business environment.
• Ensure that work is carried out within agreed service levels.
• Explain and document technical issues in a clear way to technical teams, business stakeholders.
• Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc.
• Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills
• Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment.
• If necessary, liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.
• Hands on Experience End to End Desktop / Laptop life cycle management.
• Experience and desire to work in a Global delivery environment.
• Communication and Analytical skills
• Provide technical support to clients on-site, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems and related equipment.
• Diagnose and troubleshoot technical problems using analytical and problem-solving skills.
• Train and educate clients on how to use new technologies and software.
• Document technical issues and solutions for future reference.
• Maintain a positive and professional attitude while interacting with clients.
• Stay up to date with the latest technology trends and advancements.

Qualifications

Work Experience : More than 24 months

Sound knowledge of:

• Advanced knowledge in Computer Hardware
• Advanced knowledge in Common Software applications
• Advanced knowledge in Microsoft Operating system
• Proficient knowledge in Printer Hardware
• Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices
• Proficient knowledge in Ticketing software
• Microsoft Office & Office 365 applications
• PC\Laptop hardware
• PC\Laptop peripherals, including printers
• Mobile devices
• Conference room equipment

Awareness of

• Active Directory
• Exchange
• Apple OS
• Network and server hardware and components

IT qualifications may include :

• A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment : Dell Desktop / Laptop, HP Desktop / Laptop / Printer, Lenovo Desktop / Laptop, Lexmark Printer, IBM Printer, Server +
• PC\Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in desktop area
• Microsoft Office Specialist (MOS) certification

Other skills :

• Ability to advise and to present to one or more customer staff.
• Monitor and control daily service call activity, utilization, inventory levels and service levels.
• Exceptional customer service
• Advanced knowledge in Customer Service Aptitude
• Resolving technical problems with hardware, software and connectivity.
• Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve
• Participate in the configuration and support of internal systems.
• Ability to work effectively with Logistics
• Adherence to assigned schedule
• Adhering to documented policies, procedures and processes that are specific to the service.
• Clear and concise documentation of all customer interaction within appropriate CRM tool.
• Able to function in a team environment
• Maintain knowledge levels as industry enhancements occur
• Support installation and implementation of connectivity and high-end systems products
• Continuous improvement of service delivery.
• Ability to juggle time and resources to meet or exceed expectations

Language

English (written and verbal) and Local language.