Onsite Data Center Technician – Hardware & Rack Deploy

Advanced Micro Devices, Inc.; Milano; On-site; EUR 40,000 - 55,000; Full time

Job summary

Advanced Micro Devices, Inc. in Milano is seeking a Datacenter Technician to support on-site server infrastructure in a data center environment.

You will troubleshoot hardware and system issues, assist with rack deployments, and contribute to knowledge base documentation. In this role you’ll collaborate with customer engineering teams and AMD Services leadership, adapt to a fast-paced setting, and maintain high-quality service levels.

Qualifications

• Bachelor's degree in CS/EE/telecommunications or related technical discipline preferred.
• CompTIA A+ or equivalent certification preferred.
• CompTIA Server+ or equivalent certification preferred.
• Microsoft certification (MCP/MCSE) desirable.

Responsibilities

• Provide on-site technical support in a data center environment.
• Support break-fix activities for new rack deployments and incident management for sustaining operations.
• Perform customer-directed data center activities, including replacing or configuring network devices and servers, power cycling equipment, patch management, and cabling.
• Participate in root-cause and failure analysis activities as directed by the customer engineering team.
• Provide logistical support for asset management, data center floor-plan audits, and related operational activities.
• Assist senior technicians or local AMD Services leadership with periodic reports aligned to customer specifications.
• Provide technical assistance to senior members of the local AMD technical team and guidance to more junior team members.
• Provide timely, detailed updates to AMD management on service issues that may affect customer service-level agreements.
• Work closely with local, regional, and global AMD Services leadership when responding to customer communications and escalations.
• Represent AMD professionally in every customer interaction and contribute to knowledge-base articles, standard operating procedures, and other reusable technical documentation.
• Work flexible hours when needed to support customer delivery.

Skills

Server hardware

Root-cause analysis

Troubleshooting

Linux scripting

Windows scripting

WDS

PXE

DHCP

Education

Bachelor's degree in CS/EE/telecommunications or related technical discipline

CompTIA A+ or equivalent

CompTIA Server+ or equivalent

MCSE or Microsoft certification (desirable)

Tools

Server firmware tools

WinPE

PXE deployment tools

Job description

Advanced Micro Devices, Inc. in Milano is seeking a Datacenter Technician to support on-site server infrastructure in a data center environment.

You will troubleshoot hardware and system issues, assist with rack deployments, and contribute to knowledge base documentation. In this role you’ll collaborate with customer engineering teams and AMD Services leadership, adapt to a fast-paced setting, and maintain high-quality service levels.