Onboard Sales & Guest Experience Champion

Costa Crociere S.p.A.; Genova; In loco; EUR 20.088 - 31.248; Tempo pieno

Vantaggi offerti da questo lavoro

Meals included

Accommodation provided

International experience

Flights/trains covered

Free internet

Crew discounts

Descrizione del lavoro

Costa Crociere S.p.A. is seeking an onboard Ambassador to promote the full onboard offer through compelling storytelling and guest engagement.

You will build trust with guests, tailor recommendations, and drive cross- and up-selling to boost revenue while meeting sales targets and KPIs. The role requires excellent Italian and English, plus a third language at least at B2 level, and familiarity with MS Office.

Competenze

• Secondary school diploma or degree in tourism, languages or humanities.
• At least 1 year of experience in Retail/Sales.
• Excellent command of Italian (C1) and English (C1).
• A third language at minimum B2 level (French, German, Spanish).
• Good knowledge of MS Office (Word, PowerPoint, Excel).
• Solid sales, communication and customer-service skills, with the ability to read guest needs and close effectively.
• Experience in cross‑ and up‑selling or onboard/retail revenue roles.

Mansioni

• Build relationships of trust with guests, acting as their point of reference and consultant for all onboard products and services.
• Present onboard offer through engaging storytelling, using a simple, direct style tailored to each guest to spark interest and desire.
• Offer the right product or service at the right time, promoting the experiences guests care about most.
• Overcome objections and close sales, booking products and services and boosting onboard revenue through cross‑ and up‑selling.
• Monitor sales targets and KPIs, supporting the departments in reaching them and turning guest data into action plans.
• Take an active part in onboard revenue meetings and proactively propose new ideas to boost products and services.
• Apply the retail levers that impact sales, visual display, staffing, asset protection and process optimisation, to maximise results.
• Help build a strong safety culture, promote health and safety procedures, and uphold high standards on board.

Conoscenze

Interpersonal skills

Sales excellence

Customer-service

Storytelling

Formazione

Secondary school diploma or degree in tourism, languages or humanities

Strumenti

MS Office

Descrizione del lavoro

Costa Crociere S.p.A. is seeking an onboard Ambassador to promote the full onboard offer through compelling storytelling and guest engagement.

You will build trust with guests, tailor recommendations, and drive cross- and up-selling to boost revenue while meeting sales targets and KPIs. The role requires excellent Italian and English, plus a third language at least at B2 level, and familiarity with MS Office.