On-Demand Deskside IT Support (VIP & Imaging)

Sharp Brains Recruitment; Piemonte; In loco; EUR 25.000 - 35.000; Part-time

Descrizione del lavoro

A recruitment agency is seeking a Deskside Support Level 1 professional in Italy for on-demand technical support. Responsibilities include end-to-end support for desktop systems, managing the lifecycle of devices, and ensuring compliance with security protocols. Ideal candidates will be familiar with troubleshooting and using tools like SCCM and ServiceNow. This role offers flexible B2B or freelance terms.

Competenze

• Experience in providing end-to-end technical support for desktop and laptop systems.
• Familiarity with service management tools such as SCCM and ServiceNow.
• Knowledge of ITIL practices for incident and service request management.

Mansioni

• Provided end-to-end technical support for desktop and laptop systems.
• Handled IMAC activities for end-user devices.
• Managed the full lifecycle of desktop devices.
• Delivered support using tools like SCCM and ServiceNow.
• Ensured compliance with security protocols and desktop policies.
• Maintained documentation of incident resolution and hardware inventory.

Conoscenze

Deskside Support Level 1

Troubleshooting hardware

SCCM

Intune

ServiceNow

Active Directory

Windows OS environments

Mobile device support

Descrizione del lavoro

A recruitment agency is seeking a Deskside Support Level 1 professional in Italy for on-demand technical support. Responsibilities include end-to-end support for desktop systems, managing the lifecycle of devices, and ensuring compliance with security protocols. Ideal candidates will be familiar with troubleshooting and using tools like SCCM and ServiceNow. This role offers flexible B2B or freelance terms.