NOC Controller (AntennaCo)

Eutelsat; Cagliari; Ibrido; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading telecommunications company in Cagliari is seeking an enthusiastic NOC L1 Controller to monitor networks and infrastructure, ensuring service quality for global customers. Proficiency in English and Italian, along with a proactive mindset, is essential. This full-time role involves working in rotating 24/7 shifts, providing support for connectivity services and resolving customer issues effectively.

Competenze

• Fluency in English and Italian is required.
• High school diploma or degree is necessary.
• Willingness to work in a 24/7 shift pattern.

Mansioni

• Monitor networks and infrastructure.
• Assist customers with remote terminal equipment setup.
• Communicate with customers to resolve issues.

Conoscenze

Fluent in English

Fluent in Italian

Proactivity

Problem-solving mindset

Ability to work effectively in a team

Formazione

High school diploma or Degree

Strumenti

Windows OS

Microsoft Office suite

Descrizione del lavoro

AntennaCo is the world’s first truly neutral partner for satellite ground infrastructure. Redefining global connectivity, we are rapidly emerging as the leading independent ground station-as-a-service provider worldwide.

What We Do:

We operate a globally distributed network of strategically located ground stations, delivering unmatched access and coverage. Purpose-built for large-scale operations, our infrastructure ensures stable, secure, and easily accessible performance.

Our Mission:

We eliminate operational complexity and unpredictability by providing world-class, operator-neutral infrastructure — empowering satellite operators to focus on scaling their businesses and driving industry innovation.

Why Choose Us:

• True Neutrality: Fully independent from satellite operators
• Scalability: Built to support large-scale, high-demand operations
• Global Reach: Strategic site locations for maximum accessibility
• Reliability: Secure, consistent, high-performance connectivity

AntennaCo is grounded in expertise — and built for scale.

Job Overview:

We are looking for an enthusiastic and dedicated NOC L1 Controller to join our team and play a critical role in monitoring networks and infrastructure. You’ll ensure the availability of connectivity services. This position is key to maintaining service quality and providing technical assistance to our global customer base, working closely with on‑duty controllers and international teams.

Who You Are:

You are proactive, customer‑focused, and thrive in a team environment. You have strong communication skills, are fluent in both English and Italian, and are capable of working within a 24/7 operational framework that includes night and weekend shifts. You’re eager to learn, can follow defined procedures, and are ready to support critical connectivity services for customers across the globe.

What You’ll Do:

• Operate in a rotating 24/7 shift schedule, including nights, weekends, and holidays
• Configure remote station access to the Network Operational Database and service setup
• Assist customers with the setup, activation, and validation of remote terminal equipment
• Monitor networks and remote terminals, providing support to resolve service disruptions or degradations
• Communicate with customers via web, email, and phone to resolve issues effectively and professionally
• Implement routine procedures to ensure system and service performance
• Escalate unresolved or undocumented issues to senior on‑duty Controllers

What You’ll Need:

• High school diploma or Degree
• Fluency in English and Italian
• Willingness to work in a 24/7 shift pattern
• Proactivity and problem‑solving mindsetAbility to work effectively in a team
• Familiarity with Windows OS and Microsoft Office suite

What We’d Love:

• Knowledge of telecommunications and IT systems, especially in networking and satellite communications

Where You’ll Work:

This position operates on a rotating 24/7 basis with three shifts per day (8 hours each).

The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).

This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Telecommunications

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