Night Supervisor- Stagione 2026- Borgo Pignano Florence

Relais & Châteaux; Firenze; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A luxurious hotel collection in Florence is seeking a Night Supervisor responsible for guest reception, hotel security, and financial operations during nighttime shifts. Candidates should have at least 2 years of experience in a similar role within a luxury environment and fluency in English and Italian. The position offers a fixed-term contract, flexible hours, and various employee benefits including training and discounts in sister hotels.

Servizi

50% discount in sister hotels' restaurant

Welfare credits based on guest satisfaction

Company canteen

Uniform and laundry service

Competenze

• 2+ years' experience in a similar role in a luxury hotel or resort.
• References required.
• EU Citizenship or valid work permit.

Mansioni

• Welcome and assist guests during check-in/check-out.
• Supervise property and monitor common areas.
• Ensure accurate financial closure daily.
• Monitor surveillance systems for guest and staff safety.
• Ensure compliance with health and safety regulations.

Conoscenze

Customer service

Language proficiency (English C1, Italian C2)

Flexibility in shift work

Monitoring and surveillance skills

Strumenti

Opera Cloud

Microsoft Office Suite

Descrizione del lavoro

Full-time

Borgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and enchanting event spaces. An oasis of relaxation and refinement in the heart of Tuscany.

The Night Supervisor oversees the property during the night shift, ensuring guest reception and assistance, hotel security, and the accuracy of end-of-day accounting operations. They report to the Front Desk Manager, ensuring a smooth handover with other departments. They play a key role in delivering impeccable and well-coordinated service even during nighttime hours

Reports to: Front Desk Manager

MAIN DUTIES & RESPONSIBILITIES

• Welcoming and assisting guests during check-in/check-out throughout the shift. Managing in-house guest requests.
• Supervising the property, managing and monitoring common areas.
• Accurate handover and reporting of house status or client-specific information.
• Daily financial closure, verification of transactions, and preparation of end-of-day and next-day reports in accordance with company operational procedures.
• Cash handling as per operational procedures.
• Monitoring surveillance systems to ensure the safety of guests and staff.
• Ensuring a smooth handover to the morning team by providing all necessary information on activities, guest requests, open issues, or critical situations, to maintain service continuity and quality.
• Ensuring compliance with Borgo Pignano’s service standards.
• Ensuring compliance with Health and Safety regulations.

REQUIREMENTS

• English: C1,Italian: C2. A third language is a plus
• Previous experience of at least 2 years in a similar role within a luxury hotel or resort is preferred
• References
• Proficiency in hotel management systems (i.e. Opera Cloud) and Microsoft Office Suite.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• EU Citizenship or work permit for extra UE citizens

OUR OFFER

• Fixed term working contract of 7 months as from June 2026 according to CCNL Settore Turismo (Federalberghi)
• 40 hours per week over 5 days with two rotating days off.
• Discount equal to 50% in our sister hotels’ Restaurant
• Internal training on operational procedures and introduction to the Relais & Châteaux circuit.
• Training on Quality assessment and sector regulations.
• Welfare credit provided based on guest satisfaction.
• Company canteen.
• Uniform and uniform laundry service.