Night Supervisor

Borgo Pignano Florence; Monza; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Italy is seeking a Night Supervisor to ensure impeccable guest service and security during the night shift. The successful candidate will manage reception, supervise common areas, and handle financial operations. A minimum of 2 years experience in a luxury setting and proficiency in hotel management systems are required. This full-time position offers a fixed-term contract with potential conversion to permanent in 2027.

Servizi

50% discount in sister hotels’ Restaurant

Internal training on operational procedures

Welfare credit based on guest satisfaction

Company canteen

Uniform and laundry service

Competenze

• At least 2 years of experience in a similar role within a luxury hotel or resort.
• References required.
• EU Citizenship or work permit for extra UE citizens.

Mansioni

• Oversee property during night shift and ensure guest reception.
• Supervise common areas and ensure compliance with service standards.
• Manage cash handling and daily financial closure.
• Monitor surveillance systems for safety.

Conoscenze

Proficiency in hotel management systems (Opera Cloud)

Fluent in English (C1)

Fluent in Italian (C2)

Flexibility to work shifts

Strumenti

Microsoft Office Suite

Descrizione del lavoro

3 days ago Be among the first 25 applicants

The Night Supervisor oversees the property during the night shift, ensuring guest reception and assistance, hotel security, and the accuracy of end‑of‑day accounting operations. They report to the Front Desk Manager, ensuring a smooth handover with other departments. They play a key role in delivering impeccable and well‑coordinated service even during nighttime hours

Reports to: Front Desk Manager

Main Duties & Responsibilities

• Welcoming and assisting guests during check‑in/check‑out throughout the shift. Managing in‑house guest requests.
• Supervising the property, managing and monitoring common areas.
• Accurate handover and reporting of house status or client‑specific information.
• Daily financial closure, verification of transactions, and preparation of end‑of‑day and next‑day reports in accordance with company operational procedures.
• Cash handling as per operational procedures.
• Monitoring surveillance systems to ensure the safety of guests and staff.
• Ensuring a smooth handover to the morning team by providing all necessary information on activities, guest requests, open issues, or critical situations, to maintain service continuity and quality.
• Ensuring compliance with Borgo Pignano’s service standards.
• Ensuring compliance with Health and Safety regulations.

Requirements

• English: C1, Italian: C2. A third language is a plus.
• Previous experience of at least 2 years in a similar role within a luxury hotel or resort is preferred.
• References.
• Proficiency in hotel management systems (i.e. Opera Cloud) and Microsoft Office Suite.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• EU Citizenship or work permit for extra UE citizens.

Our Offer

• Fixed term working contract of 7 months as of June 2026 according to CCNL Settore Turismo (Federalberghi) with the aim of conversion to a permanent contract in 2027.
• 40 hours per week over 5 days with two rotating days off.
• Discount equal to 50% in our sister hotels’ Restaurant.
• Internal training on operational procedures and introduction to the Relais & Châteaux circuit.
• Training on Quality assessment and sector regulations.
• Welfare credit provided based on guest satisfaction.
• Company canteen.
• Uniform and uniform laundry service.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Customer Service, Administrative, and Strategy/Planning

Industries

• Hospitality