Night Manager, Season 2026 - Splendido, A Belmond Hotel Portofino

Belmond; Portofino; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Portofino is seeking a Night Manager for the Front Office. This role involves overseeing all operations during night shifts, managing a small team, and ensuring exceptional guest satisfaction. The ideal candidate should have at least 2 years of experience in a 5-star luxury hotel and be fluent in English and Italian. This position offers a monthly gross salary between €2,200 to €2,400, accommodation, and various benefits.

Servizi

Accommodation in staff house

Bus ticket provided

Access to staff canteen

Complimentary accommodation at Belmond hotels

Competenze

• Minimum 2 years of senior experience at a 5-star luxury hotel.
• Ability to manage night operations effectively, demonstrating ownership, urgency, and precision.

Mansioni

• Oversee all Front Office operations in accordance with company policies.
• Perform nightly closure and cashier checks for all hotel venues.
• Assist with all guest requests and handle emergencies according to procedures.
• Manage and support a small team, ensuring smooth night operations.

Conoscenze

Fluent in English

Fluent in Italian

Knowledge of hotel management software

Proficiency with Microsoft suite

Passion for service

Strumenti

Infor HMS

Descrizione del lavoro

About Splendido

Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino's allure. Perched in the protected Portofino hills, it overlooks the glittering Gulf of Tigullio and the charming town of Portofino. We celebrate a legendary past while envisioning a future grounded in heritage and excellence.

Position Summary

Night Manager – Front Office. A passionate hospitality professional who thrives on challenges, delivering authentic luxury experiences with confidence, curiosity, and community spirit.

Responsibilities

• Oversee all Front Office operations (check‑in, check‑out, escorting, cashier operations, guest care) in accordance with Belmond policies.
• Perform nightly closure, cashier checks for all hotel venues, accounting reports, posting control, and provide data to statistics and local government institutions.
• Assist with all guest requests and handle emergencies according to procedures.
• Manage and support a small team of two team members, ensuring smooth night operations and maintaining high standards of service and guest satisfaction.

Qualifications

• Minimum 2 years of senior experience at a 5‑star luxury hotel.
• Fluent in English and Italian; proficiency in a third language is preferred.
• Knowledge of hotel management software such as Infor HMS and proficiency with the Microsoft suite.
• Passion for service and ambition to grow professionally.
• Ability to manage night operations effectively, demonstrating ownership, urgency, and precision.

Benefits & Compensation

• Accommodation in a single room with a bathroom in the staff house, including breakfast.
• Bus ticket provided for the contract period.
• Access to the staff canteen.
• Participation in the Discovering Belmond programme: complimentary accommodation at Belmond hotels, discounted rates for trains, cruises and safaris, and discounted food and beverages.
• Monthly gross salary €2,200 to €2,400, depending on previous experience, with separate payslip for 13°, 14° and TFR.
• Welfare incentive based on quality goals.

Employment Details

Start date: April 2026 to End date: November 2026, with the aim of a continuous collaboration over subsequent seasons at Splendido and a career path. Seasonal Labour contract in accordance with C.C.N.L. Settore Turismo – Level 2, Night Manager.

Belmond & EEO Statement

Belmond is an equal opportunities employer committed to diversity and inclusion in the workplace. We celebrate professional excellence and personal authenticity.