Night Manager I

W Hotels; Arzachena; On-site; EUR 32,000 - 39,000; Full time

Job summary

W Hotels in Arzachena, Italy seeks a Managing overnight shift leader to supervise property operations and ensure top-tier hospitality. You will resolve guest and property issues, coordinate with management, and uphold service standards.

The role emphasizes operations oversight, financial review, and collaboration with the leadership team to prevent issues and optimize guest experiences.

Qualifications

• High school diploma or GED and 4 years experience in guest services, front desk, housekeeping, or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related area.

Responsibilities

• Oversees property operations during the overnight shift and ensures high hospitality standards.
• Monitors and ensures compliance with Guidelines to Operations; maintains grooming and safety standards.
• Reviews financial statements and performance data to identify cost reduction and program improvements.
• Assists accounts receivable and manages chargebacks and rebates to minimize delays.
• Monitors cash handling procedures, hours, and payroll processing with leadership.
• Works with property leadership to implement actions preventing recurring guest issues.

Skills

Guest services

Front desk

Hospitality

Leadership

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Mgmt or related

Job description

Additional Information

Job Number 26137625

Job Category Rooms & Guest Services Operations

Location SP 59, Poltu Quatu, Arzachena Sassa 07021, Italy

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: EUR 35000 annual salary

Job Summary

Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Monitoring Property Operations

• Monitors and ensures compliance with all Guidelines to Operations.
• Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
• Ensures employees are working in a safe environment.
• Manages all period-end inventories.

Supporting Profitability and Revenue Goals

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
• Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
• Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
• Administers plans and actions to keep chargebacks and rebates to a minimum.
• Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
• Manages employee hours.
• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

Supporting Human Resources Activities

• Promotes participation in property safety-related programs.
• Monitors employee attendance and records absences/tardiness.
• Promotes teamwork and employee morale.
• Keeps employees informed regarding new operational procedures, standards, or programs.
• Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).
• Ensures all employees have complete knowledge of emergency procedures.
• Encourages employee relations through gifts, parties, outings.
• Creates incentives that will promote better service and profit for the property.
• Assists operations manager in processing employee payroll weekly.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

La mission di W Hotels è "accendere la curiosità, espandere i mondi". Siamo un luogo in cui vivere al meglio la vita. Puntiamo ad aprire porte e menti. Siamo costantemente ispirati da nuovi volti e nuove esperienze. Alla base del nostro lavoro vi è uno spirito affinato e pronto a tutto, che ci ha resi famosi per aver reinventato le regole del lusso in tutto il mondo. Whatever/Whenever è la nostra cultura e filosofia di servizio che trasforma in realtà le passioni dei nostri ospiti, per offrire tutto in ogni momento. Se hai uno spirito originale, innovativo e guardi sempre al futuro di ciò che è possibile, ti diamo il benvenuto in W Hotels. Entrando a far parte di W Hotels ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.