Night Manager

artotel; Roma; In loco; EUR 30.000 - 42.000; Tempo pieno

Descrizione del lavoro

A dynamic hotel brand in Italy is looking for a Night Manager to oversee front office operations, ensuring high standards of customer service and team leadership. The ideal candidate should be fluent in Italian and English, possess strong leadership skills, and have a background in front office operations. This role comes with competitive benefits and opportunities for professional development.

Servizi

Competitive salary

Recommend a friend scheme up to €750 Euros (gross)

Ticket Meals

Attractive Departmental Incentive Schemes

50% F&B discount at restaurants and bars

Discounted hotel rates

26 days of holidays

1 extra day off for wellbeing

1 working day per year for volunteering activities

Exciting job opportunities within Europe

Annual staff parties

Advanced onboarding programs

Entitlement to local partner benefits

Competenze

• Fluent in Italian and English; third language is a plus.
• Experience in front office operations and leadership.
• Proficient in managing guest relations and service recovery.

Mansioni

• Oversee front office operations and ensure guest satisfaction.
• Manage night audit and reconciliation tasks.
• Train and supervise the night front office team.
• Communicate effectively with guests and staff.

Conoscenze

Customer service

Leadership

Communication

Italian proficiency

English proficiency

Attention to detail

Strumenti

PMS Opera

Descrizione del lavoro

If you know art’otel , you know we like to do things differently. Our guests come to us for something that goes beyond their usual hotel expectations, so we’re looking for an amazing Night Manager to run all night front office operations.

Your approach to the job will be inspired by your authentic style and self - always ready with care and attention, creativity. You’ll know exactly who needs what and when, you’ll remember their names and you’ll use your skill and experience to ensure guests are satisfied by delivering a personalised high standard of customer service.

In your role as Night Manager , you’ll discuss and agree some key objectives with your line manager. These objectives are designed to support your department’s goals and priorities. You’ll also take responsibility for your own development, embracing training opportunities that we offer, while learning from any challenges and mistakes along the way.

How you do it :

• You’ll complete tasks relevant but not limited to guest, employee & back office administrative / audit cycles (Room allocation, check-in, groups, follow ups and check-out, managing service recovery, invoicing & billing, handling phone, written and face to face guest feedback and requests updating the Hotel Management Systems, dealing with book-outs, night audit & reconciliations, assisting F&B & security duties) liaising with relevant teams to ensure guest satisfaction whilst ensuring the business continuity through payment compliance;
• You’ll follow guidance and instructions given by leadership team, supported by the company’s standard operating procedures related but not limited to emergency and evacuation procedures, report any incidents, accidents or maintenance faults that may jeopardise guest or colleague’s satisfaction, health & wellbeing. Attends and completes all mandatory Health & Safety training. Handles personal information confidentially and shows ethical and social responsibilities.
• You’ll communicate effectively with both internal and external guests (including hotel colleagues) via written correspondence, phone and face to face;
• You’ll proactively upsells and promotes all hotel outlets (such as upselling, special events & VIP entertaining) as well as any related reward programs; You’ll actively supports in the planning and development of hotel services, maximising revenue opportunities and displays a passionate approach towards the improvement of new method of services.
• You’ll engage with colleagues and guests i.e. confidently relaying hotel facilities or internally held meetings, consistently exhibiting appropriate service behaviour (such as greeting, eye contact, using names, personal presentation & grooming standards);
• You’ll demonstrate flexibility and create a welcoming atmosphere and personalised service for each individual external and internal guest having an eye for detail and responding appropriately to guest, colleague and leadership feedback.
• You’ll actively contribute to your immediate as well as wider hotel team, uses all forms of communication appropriate for each situation and displays positive and open body language. Identifying opportunities and improvements to ways of working whilst being solution focussed to operational needs of the hotel.
• You’ll provide Leadership through leading by example, clearly communicating both operational & strategic information, ongoing customer feedback, ensuring team members are trained & developed, empowering your team and providing an inspiring service culture through briefings, team meetings, allocation of resources, Opera, handovers and supervision of the team. Being present at key busy times.
• You’ll have a wide knowledge in all technical, human, financial & auditing procedures. To be organised, efficient, professional and able to co-ordinate all the departments working closely together.
• You’ll ensure that all activities are following national laws and regulations, management decisions and PPHE Hotel Groups operating policies, processes and procedures.

What you bring

• You’ve got full FO operations knowledge.
• You’re ready to check and create reports and manage FO activities 360
• You’re a great leader, ready to teach and supervise the night FO Team and train where needed.
• Must be fluent in Italian, English. Third language is a plus.
• Knowledge of PMS Opera preferred.
• There’s a lot more to this job than we’ve given you here – don’t worry, we’ll fill you in on everything before you begin. We might also add other similar responsibilities on a temporary or permanent basis, depending on the needs of art’otel.

Benefits

• Competitive salary
• Recommend a friend scheme up to €750 Euros (gross)
• Ticket Meals
• Attractive Departmental Incentive Schemes, as per company policy
• 50% F&B discount at our restaurants and bars (for your whole party)
• Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)
• 26 days of holidays
• 1 extra day off for your wellbeing (to be taken in the solar year)
• 1 working day per year of volunteering activities with our local partners
• Exciting job opportunities within PPHE Hotel Group across Europe
• Annual staff parties & outgoings
• Advanced onboarding programs and L&D opportunities
• Entitlement to benefits provided with our local partners.
• See T&C policy for further details and eligibility

Be bold. Be creative. Be original. A fun place to create and inspire.

Apply Now