Night Auditor

San Clemente Palace Venice; Venezia; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A prestigious luxury hotel in Venice seeks a Night Auditor to ensure smooth overnight operations and exceptional guest service. Responsibilities include financial audits, managing guest interactions, and ensuring safety protocols. Ideal candidates have previous hotel experience, excellent customer service skills, and proficiency in English and Italian. This role offers competitive compensation and opportunities for professional development.

Servizi

Competitive compensation and benefits

Professional development and training

Accommodation and meals

Competenze

• Previous experience as Night Auditor or Night Receptionist in luxury hospitality.
• Strong understanding of front office operations and hotel accounting procedures.
• Fluent in English and Italian.

Mansioni

• Manage overnight front office operations.
• Perform financial audits and prepare end-of-day reports.
• Handle guest check-ins, check-outs, and special requests.

Conoscenze

Customer service

Communication

Multitasking

Problem-solving

Strumenti

PMS and hotel management systems

Descrizione del lavoro

5 days ago Be among the first 25 applicants

This majestic resort immerses guests in a 900-year-old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196 meticulously furnished rooms and suites – including the largest and most exclusive suite in Venice.

Annual art installations rotate throughout the property in conjunction with the Venice Biennale. Inside, the hotel seamlessly blends contemporary style with Renaissance influences, boasting six-meter-high ceilings, wide corridors, grand staircases, and intricate details such as terrazzo floors, silk-covered walls, and Murano glass chandeliers, making it one of Europe’s premier hotels for art exhibitions.

Serenity permeates the hotel’s exclusive environment, enhanced by the hotel’s heated outdoor pool, tennis court, jogging paths, pitch & putt golf course, and a fully equipped kids' club – ensuring an unforgettable stay.

The hotel’s proximity to St. Mark’s Square, its exceptional culinary offerings featuring a rich variety of Italian cuisine, and its unique combination of event spaces invite guests to create truly memorable experiences.

Role Description

As Night Auditor, you will be responsible for ensuring smooth overnight hotel operations while maintaining the highest level of guest service and accuracy in financial reporting. You will oversee nightly front office activities, manage guest interactions, perform daily reconciliation of accounts, and serve as a key point of contact during nighttime hours.

Responsibilities

• Managing and supervising all overnight front office operations
• Performing daily financial audits, balancing accounts, and preparing end-of-day reports
• Handling guest check-ins, check-outs, and room assignments with professionalism
• Providing courteous and efficient assistance to guests throughout the night
• Ensuring safety and security procedures are followed and documented
• Monitoring property systems, alarms, and emergency protocols
• Addressing guest feedback, special requests, and nighttime incidents
• Supporting other departments as needed to ensure seamless 24-hour service
• Preparing operational handovers for the morning management team
• Ensuring lobby and front desk areas remain tidy and welcoming
• Coordinating with Housekeeping and Maintenance for urgent nighttime needs

Qualifications

• Previous experience as Night Auditor, Night Receptionist, or Front Office role in luxury hospitality
• Strong understanding of front office operations and hotel accounting procedures
• Excellent customer service, communication, and multitasking skills
• High level of professionalism, attention to detail, and reliability
• Ability to work independently and remain calm during night emergencies or peak moments
• Strong organizational and problem-solving abilities
• Proficiency with PMS and hotel management systems
• Fluent in English and Italian (additional languages are a plus)
• Flexible, guest-focused, and committed to delivering exceptional service

What We Offer

• A key operational role within one of Europe’s most prestigious luxury hotels
• Opportunity to work in a stunning historical property immersed in art, culture, and heritage
• Competitive compensation and benefits package
• Professional development and training opportunities
• Accommodation, meals, uniform, and other on-property benefits
• A dynamic, supportive, and international team environment

Apply Now

Ready to join our Front Office team and contribute to exceptional guest experiences overnight?

Send your CV and cover letter to: [e-mail]

Seniority level: Entry level

Employment type: Full-time

Job function: Management and Manufacturing

Industry: Hospitality