Night Audit & Guest Experience Lead

Meliá Hotels International; Carmignano; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading hotel chain in Tuscany is seeking a Night Auditor for their Tenuta di Artimino property. This role involves managing Front Office operations during the night shift, performing financial audits, and ensuring exceptional guest service. The ideal candidate should have experience in hospitality, a keen eye for detail, and the ability to assist guests with a friendly demeanor. This position offers various employee benefits including discounts and excellent training opportunities.

Servizi

Excellent discounts through My Melia Reward

Development and advancement opportunities

Training through eMelia

Meal Vouchers

Social events focused on diversity and inclusion

Competenze

• 1-year experience in a similar position in a hotel/resort.
• Ability to work various shifts including nights, weekends, and/or holidays.
• Strong numerical accuracy.

Mansioni

• Check-in and check-out hotel guests in a timely manner.
• Process all payments according to established procedures.
• Perform nightly financial audits and reconcile accounts accurately.
• Monitor property security and respond to guest inquiries promptly.
• Respond to guest complaints and ensure total guest satisfaction.

Conoscenze

Fluent in English

Attention to detail

Interpersonal relationships

Strumenti

PMS systems (Opera or similar)

Descrizione del lavoro

A leading hotel chain in Tuscany is seeking a Night Auditor for their Tenuta di Artimino property. This role involves managing Front Office operations during the night shift, performing financial audits, and ensuring exceptional guest service. The ideal candidate should have experience in hospitality, a keen eye for detail, and the ability to assist guests with a friendly demeanor. This position offers various employee benefits including discounts and excellent training opportunities.