Network Technician

CDS, a Hewlett Packard Enterprise company; Piemonte; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A technology services firm in Piemonte is seeking an experienced Hardware Engineer to provide support in data centers. Responsibilities include installation and maintenance of servers and data center cabling. The ideal candidate should have strong knowledge of HPE Servers and experience in patch cabling. Candidates should possess good communication skills and an ability to build customer relationships. This role offers a challenging yet rewarding work environment.

Competenze

• 1° level certification on Aruba and/or Juniper appreciated.
• Strong knowledge of HPE Servers required.
• Good problem-solving skills under pressure.

Mansioni

• Installations, maintenance, and repairs on customer equipment.
• Installation, termination and testing of data centre interlink cabling.
• Build strong customer relationships and manage complex problems.
• Ensure all calls are resolved within the agreed SLA.

Conoscenze

Basic configuration skills in Cisco

Knowledge of HPE Servers

Experience of patch cabling in DC environment

Good knowledge of Service Now (SNOW)

Knowledge of ESD working practice

General Health & Safety knowledge

Good MS Office skills

Descrizione del lavoro

Who We Are

CDS, a Hewlett Packard Enterprise company

is a wholly owned subsidiary of

Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.

CDS

is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.

Role Overview

We are looking for an experienced Hardware Engineer who will work inside data centers; the role will primarily involve providing Server hardware support across a multi-vendor environment, Hardware consists of HPE Servers, Dell servers and provide Data Centre cabling activities installation, termination, patching and testing of all DC interlink cabling (i.e. CAT-5e, CAT-6 6A, fibre optic).

The role also includes the Data Centre Facilities management activities such as but not limited to IMAC\D (Install, Move And Change, decommissioning) work, escorting external resources, requesting access, goods in / out.

Responsibilities

• Installations, maintenance, and repairs on customer equipment.
• Installation, termination and testing of all data centre interlink cabling.
• Strong customer relationship building skills. Ability to manage complex customer problems.
• Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately.
• To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated until the call is resolved and closed.
• The ability to communicate at all levels both written and verbal.
• Display calmness and the ability to solve problems under pressure.

Required skills and attributes

• Basic configuration skills in Cisco, Aruba and/or Juniper. 1° level certification on Aruba and/or Juniper appreciated.
• Must have strong knowledge of HPE Servers.
• Experience of patch cabling in DC environment.
• Good knowledge of Service Now (SNOW).
• Sound knowledge of ESD working practice.
• Sound knowledge of general Health & Safety.
• Good MS Office tool skills.

Be challenged. Be inspired. Help us deliver the difference.

At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race / ethnicity, religion, gender, sexual orientation, age, or disability.