Network Technician

CDS, a Hewlett Packard Enterprise company; Lombardia; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading IT services provider in Italy is looking for a Hardware Engineer to provide server hardware support in data centers. The role includes managing complex customer issues, installing and testing data center cabling, and ensuring high customer satisfaction. Experience with HPE servers and cabling in a data center environment is required. This full-time position encourages problem-solving skills and teamwork.

Competenze

• 1st level certification on Aruba and/or Juniper appreciated.
• Strong customer-relationship building skills.
• Ability to manage complex customer problems.

Mansioni

• Installations, maintenance, and repairs on customer equipment.
• Installation, termination and testing of data centre interlink cabling.
• Ensure calls are resolved within the agreed SLA.

Conoscenze

Basic configuration skills in Cisco

Knowledge of HPE Servers

Experience in patch cabling in DC environment

Good knowledge of Service Now (SNOW)

Knowledge of ESD working practice

Knowledge of general Health & Safety

Descrizione del lavoro

HR Talent Acquisition Specialist EMEA at CDS, a Hewlett Packard Enterprise company

Who We Are

CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business‑oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.

CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.

Role Overview

We are looking for an experienced Hardware Engineer who will work inside data centers; the role will primarily involve providing Server hardware support across a multi‑vendor environment. Hardware consists of HPE Servers, Dell servers and it includes Data Centre cabling activities – installation, termination, patching and testing of all DC interlink cabling (i.e. CAT‑5e, CAT‑6 6A, fibre optic). The role also includes Data Centre Facilities management activities such as, but not limited to, IMAC/D (Install, Move And Change, decommissioning) work, escorting external resources, requesting access, goods in/out.

Responsibilities

• Installations, maintenance, and repairs on customer equipment.
• Installation, termination and testing of all data centre interlink cabling.
• Strong customer‑relationship building skills. Ability to manage complex customer problems.
• Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met; handles customer‑relations problems promptly and appropriately.
• Ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated until the call is resolved and closed.
• Ability to communicate at all levels both written and verbal.
• Display calmness and the ability to solve problems under pressure.

Required Skills and Attributes

• Basic configuration skills in Cisco, Aruba and/or Juniper. 1° level certification on Aruba and/or Juniper appreciated.
• Must have strong knowledge of HPE Servers.
• Experience in patch cabling in DC environment.
• Good knowledge of Service Now (SNOW).
• Sound knowledge of ESD working practice.
• Sound knowledge of general Health & Safety.

Seniority Level

• Associate

Employment Type

• Full‑time

Job Function

• Information Technology

Industries

• IT Services and IT Consulting

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Be challenged. Be inspired. Help us deliver the difference.

At CDS, we are an equal opportunity employer. We attract and retain the best‑qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.