(native Japanese) Chat Support Consultant, crypto (Italy, remotely)

SupportYourApp; Milano; Remoto; EUR 30.000 - 44.000; Tempo pieno

Descrizione del lavoro

A leading customer support firm is seeking a native Japanese Chat Support Consultant to provide excellent customer service in the crypto domain. This fully remote role requires strong English skills and online support experience. You will assist customers with inquiries, manage disputes, and contribute to a dynamic, multicultural environment. Ideal candidates have a financial background and are knowledgeable in the crypto industry.

Servizi

Flexible schedule

Opportunity to work fully remotely

Compensation in USD

Paid training and probation

Work-life balance

Rewards system with bonuses

Competenze

• Experience of at least 6-12 months in online customer support, preferably in crypto or financial services.
• Ability to manage customer inquiries and complaints professionally.
• Strong focus and adaptability to work different shifts, including weekends.

Mansioni

• Provide customer support in crypto trading via live chat, tickets, and email.
• Handle inquiries, disputes, and provide accurate solutions.
• Maintain knowledge of the company's trading platform and market conditions.

Conoscenze

Native Japanese proficiency

Strong English proficiency (minimum B2)

Online customer support experience

Live chat support experience

Analytical and problem-solving skills

Financial background

Knowledge of crypto industry

CRM experience

Descrizione del lavoro

(native Japanese) Chat Support Consultant, crypto (Italy, remotely)

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Passionate about blockchain technology and the future of digital finance?

What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?

Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes 💛

What you will do:

• Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email
• Handle customer inquiries, order disputes, and appeals
• Provide valid, accurate information and solutions to customer requests
• Manage complaints and appeals, including follow-ups on escalations when required
• Maintain up-to-date knowledge of the company's trading platform and general market conditions
• Understand customers' needs and deliver constructive feedback to the management team
• Continuously seek ways to improve team performance and work efficiency
• Be a part of fast‑paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role:

• Native Japanese and strong English proficiency (minimum B2; C1 preferred)
• At least 6‑12 months of online customer support experience, preferably in crypto or financial services
• Experience in live chat support and handling customer inquiries
• Strong analytical, logical thinking, and problem‑solving skills
• Proof validation skills or payment/banking knowledge
• Financial background is strongly preferred
• Positive and responsible attitude
• Crypto industry knowledge is a plus
• CRM experience is an advantage

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards system
• Good bonuses for referring friends
• Paid intensive training and probation
• Work‑life balance
• Responsive management interested in your growth and long‑lasting cooperation
• Greenhouse conditions for self‑development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who are we?

SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Seniority level

• Associate

Employment type

• Contract

Job function

• Customer Service

Industries

• IT Services and IT Consulting