Multilingual Tech Support Specialist (Italy/France)

Proclinical Group; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading life sciences recruiting firm in Milan is looking for a Customer Support Specialist. This role demands fluency in Italian and French to handle customer interactions and technical support for diverse markets. If you possess exceptional problem-solving skills and a strong customer service background, this is the opportunity for you. The position requires diagnosing technical issues, coordinating service requests, and contributing to customer satisfaction across the product lifecycle.

Competenze

• 1-2 years of experience in a customer service or support role.
• Familiarity with Microsoft desktop and Windows server environments.
• Basic IT and networking knowledge is a plus.
• Experience in the medical industry is an advantage.

Mansioni

• Deliver first-level support via phone and remote tools.
• Diagnose and resolve customer inquiries independently.
• Coordinate service requests with internal teams.

Conoscenze

Customer service skills

Problem-solving

Fluency in Italian

Fluency in French

Excellent English skills

Descrizione del lavoro

A leading life sciences recruiting firm in Milan is looking for a Customer Support Specialist. This role demands fluency in Italian and French to handle customer interactions and technical support for diverse markets. If you possess exceptional problem-solving skills and a strong customer service background, this is the opportunity for you. The position requires diagnosing technical issues, coordinating service requests, and contributing to customer satisfaction across the product lifecycle.