Multilingual Customer Support anywhere in Greece

Cbtalents; Milano; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A customer support organization is seeking Customer Support Specialists who are fluent in multiple languages including Dutch, German, and Italian. This remote role entails handling customer inquiries and troubleshooting technical issues while ensuring high customer satisfaction. Candidates should have at least one year of customer service experience and strong communication skills. Comprehensive training and relocation support are provided.

Servizi

Competitive salary

Monthly bonus

Healthcare benefits

Full paid training

Career development opportunities

Referral program

Multicultural work environment

Free online language courses

Competenze

• Native or near-native speaker of one of the listed languages.
• Minimum 1 year of customer service experience or similar.
• C1 English level required.

Mansioni

• Handle incoming calls and messages from customers.
• Provide guidance through complex procedures.
• Troubleshoot technical issues.
• Log customer interactions in CRM.

Conoscenze

Fluent in Dutch

Fluent in German

Fluent in French

Fluent in Italian

Fluent in Spanish

Fluent in Portuguese

Strong English skills

Excellent listening and communication skills

Resilient and patient

Strumenti

Salesforce

CRM tools

Descrizione del lavoro

Location

Greece (Work from home anywhere in Greece: islands, or coastal towns)

EU passport holders / Greek residency card holders only

Are you passionate about helping people and interested in technology? We are looking for Customer Support Specialists fluent in Dutch, German, French, Italian, Spanish, or Portuguese to join an international team. You'll provide guidance, troubleshooting, and support while ensuring an outstanding customer experience.

Compensation & Benefits

• Competitive salary + monthly bonus
• Relocation support : flights, accommodation, and housing assistance (at no cost)
• Healthcare benefits and additional perks
• Full paid training by certified instructors (products + customer service techniques)
• Career development opportunities and professional growth
• Referral program : earn bonuses by recommending friends
• Multicultural and inclusive work environment
• Modern office with relaxing break areas and collaborative spaces
• Option to work from home anywhere in Greece
• Participation in social events, CSR initiatives, and community programs
• ️ Free online Greek language courses

Your Role

• Handle incoming calls, emails, and messages from customers
• Provide step-by-step guidance through complex procedures
• Troubleshoot technical issues related to connectivity, systems, and devices
• Process warranty claims, repairs, and product replacements
• Recommend solutions and products tailored to customer needs
• Log customer interactions in CRM tools such as Salesforce or similar
• Maintain a professional, empathetic, and customer-first approach
• Ensure high levels of customer satisfaction by handling queries efficiently and courteously

Your Profile

• Native or near-native speaker of Dutch, German, French, Italian, Spanish, or Portuguese (C1 minimum)
• Strong English skills (B2 minimum)
• Minimum 1 year of customer service or similar experience
• Excellent listening and communication skills
• Confident, adaptable, and empathetic with customers
• Organized, methodological thinker with strong problem-solving abilities
• Resilient and patient when dealing with frustrated customers
• Basic technical knowledge (CRM tools, PC usage, troubleshooting steps)
• Self-sufficient and confident in solving basic technical issues
• Preferred : previous experience in technical support or road assistance procedures

Note : working remotely is for candidate who are already residing in Greece. In case you are relocating to Greece, a relocation package will be provided + your project will be on-site in Athens .

Send your CV Today!