Montblanc - Client Advisor / Fixed-term

Montblanc; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury retail company in Milan seeks an experienced sales associate to drive sales and provide exceptional client service in the high-end market. The ideal candidate has 1-2 years of experience in luxury retail, speaks fluent Italian and English, and is knowledgeable about the local luxury market. This role offers an opportunity to work in a prestigious environment with a focus on client relationships and sales performance.

Competenze

• 1-2 years of experience in luxury retail.
• Exceptional fluency in Italian and English.
• Knowledge of the Milan luxury market.

Mansioni

• Drive sales performance and achieve boutique sales goals.
• Provide exceptional service and expert advice to clients.
• Manage payment processing accurately.

Conoscenze

Sales performance

Client management

Fluency in Italian

Fluency in English

Digital technologies

Strumenti

CRM applications

Descrizione del lavoro

How will you make an impact?

• Drive sales performance by actively contributing to the daily sales process and consistently achieving personal and boutique sales goals.
• Provide exceptional service to clients, offering expert advice and guidance in product selection, and introducing complementary or alternative items to enhance their experience.
• Manage payment processing, including cash and card transactions, ensuring accuracy and adherence to established procedures.
• Oversee the receipt and recording of substantial inventory deliveries, maintaining meticulous records and organization.
• Cultivate and maintain strong relationships with local clients, leveraging a deep understanding of the Milanese luxury market。
• Utilize digital tools and CRM applications to enhance client engagement and personalize the shopping experience.

How will you experience success with us?

• 1-2 years of proven experience in luxury retail, demonstrating a strong understanding of the high-end market.
• Exceptional fluency in Italian and English is essential. Proficiency in Spanish or Portuguese is highly desirable.
• Extensive knowledge of the Milan area, including local client preferences and luxury market trends.
• Established network of local clients and connections within the Milanese luxury scene.
• Strong commercial mindset with a proven track record of achieving results and exceeding expectations.
• Demonstrated affinity for digital technologies and CRM applications.
• Impeccable personal presentation, refined manners, and an innate sense of style, reflecting an appreciation for luxury goods.
• Highly reliable, with a strong sense of responsibility, independence, and exceptional organizational skills.

What makes our group different?

Our true power does not lie in our similarities but in the riche diversity of our arts, cultures and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty and solidarity
• We foster empathy, curiosity, courage, humility and integrity
• We care for the world we live in

Your journey with us :

During the interview process, you will have the opportunity to meet the HR team, the Boutique Manager and Retail Manager.

Learn more about life at Richemont and our maisons below :