Miu Miu - Senior Client Advisor - Milano Rinascente

Prada Group; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A luxury retail company in Milan is seeking a Senior Client Advisor to enhance client relationships and maximize sales. The ideal candidate has a strong affinity for luxury products and excels in providing excellent customer service. Responsibilities include managing stock and sales performance, ensuring high in-store experience, and engaging with clients. This full-time role is perfect for those passionate about luxury fashion.

Competenze

• High affinity for luxury products.
• Ability to work both in a team and independently.
• Mature and assertive demeanor.

Mansioni

• Welcome and serve the customer providing an excellent in-store experience.
• Maintain and develop client relationships leveraging CRM tools.
• Proactively engage in cross-selling to maximize sales opportunities.

Conoscenze

Customer service

Relationship management

Sales maximization

Fashion knowledge

Attention to detail

Formazione

Business/Retail Management degree or equivalent

Strumenti

CRM tools

SAP system

Descrizione del lavoro

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Founded in 1913 in Italy, the Prada Group operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities. The Group has expanded into the food sector and engages in contemporary art projects to strengthen its presence in creative industries. Joining our Company means working in a creative and international environment, with teams motivated by curiosity and excellence.

Job Purpose

We are looking for someone who will support both sales and stock management. The candidate will act as a brand ambassador, conveying the Brand’s philosophy and values, maximizing sales by fostering customer relationships and building Brand loyalty, and guiding the client into our world. The candidate will also be responsible for stock management in terms of KPIs, corporate guidelines and procedures, ensuring impeccable stock maintenance, minimizing stock losses, and implementing guidelines from the Store Operations Department and Store Manager.

Responsibilities

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging CRM and digital tools.
• Proactively engage in cross-selling with all Departments to maximize sales opportunities and achieve individual sales targets and KPIs.
• Stay up-to-date with fashion trends and competitors.
• Demonstrate Brand and product knowledge.
• Handle customer complaints by liaising with the line manager when necessary.
• Maintain high standards of shop floor and visual display in line with Company guidelines and stock procedures.
• Contribute to security and be attentive to prevent product thefts.
• Ensure product safety and proper handling of valuable materials in the warehouse.
• Manage daily goods receipt and merchandise preparation for the sales floor and special areas following Corporate procedures.
• Organize and conduct stock counts and stock-takes.
• Track product flow through SAP system.
• Manage product flow during repairs and stockroom activities related to markdowns.
• Coordinate returns, shop-to-shop transfers, and e-commerce deliveries per corporate guidelines and deadlines.

Knowledge and Skills

• High affinity for luxury products.
• High sense of responsibility.
• Ability to work both in a team and independently.
• Organized and detail-oriented.
• Mature and assertive.
• Business/Retail Management degree or equivalent is a plus.
• Interest in luxury/fashion, art and design.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Retail Luxury Goods and Jewelry and Retail

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