Miu Miu - Senior Client Advisor - Milano Rinascente

PRADA; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury fashion brand in Milan is looking for a Sales and Stock Management Associate. The role involves providing exceptional customer service, managing stock and enhancing brand loyalty through effective selling techniques. Ideal candidates should have a strong affinity for luxury products and excellent team collaboration skills. A degree in Business or Retail Management is a plus.

Mansioni

• Welcome and serve the customer providing an excellent in-store experience.
• Maintain and develop client relationships through individual approaches.
• Proactively engage in cross selling to maximize sales opportunities.
• Stay informed about fashion trends and competitors.
• Handle customer complaints effectively.
• Ensure high standards of shop floor and visual display.
• Contribute to security to prevent product thefts.
• Properly manage daily goods receipt and arrange merchandise.
• Organize product counting and stock-takes using SAP.
• Manage stockroom activities related to Markdown.

Conoscenze

Affinity for luxury products

Responsibility

Teamwork

Organized and detail-oriented

Assertiveness

Interest in luxury/fashion

Formazione

Business/Retail Management degree or equivalent

Descrizione del lavoro

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

The acquisition of Pasticceria Marchesi 1824 has marked the Group’s entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

We are looking for someone that will support both the sales and the stock management.

From one side we are looking for someone that can work as “brand ambassador”, able to convey the Brand’s philosophy and values. As such, the candidate will be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.

From the other side the candidate will be responsible of stock management in terms of KPIs, Corporate guidelines and procedures. He/She will have to facilitate the selling process through an impeccable stock maintenance and to be responsible of minimizing the stock losses. He/She will ensurethe implementation of guidelines received from the Store Operations Department and Store Manager

RESPONSIBILITIES

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and be attentive to prevent product thefts.
• Ensure the safety of the products and the valuable material in the warehouseduring the whole handling process.
• Ensure to properly manage the daily goods receipt, to arrange the merchandise following the Corporate procedures and prepare the product to be taken on the sales floor and special areas.
• Organize, manage and perform the products’ counting and the stock-takes.
• Assure the right product flow tracking through SAP system.
• Manage the product flow during Repairs.
• Manage the stockroom activities related to Markdown.
• Guarantee the returns, shop-to-shop transfers, and e-commerce delivery following the corporate guidelines and deadlines

KNOWLEDGE AND SKILLS

High affinity for luxury products.

High sense of responsibility.

Being able to work in team as well as alone.

Organized and detail oriented.

Mature and assertive.

Business/Retail Management degree or equivalent is a plus.

Interest in luxury/fashion, art and design.