Merchant Operations Specialist

OSL; Torino; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading digital asset platform in Torino is seeking a Merchant Operations Specialist / Manager to architect operational processes for their Pay division. This role involves managing the entire merchant lifecycle, designing SOPs for efficiency, and resolving complex issues in collaboration with various teams. Ideal candidates should have over 3 years of experience in merchant operations or customer success within FinTech. Competitive compensation is offered.

Competenze

• 3+ years of experience in merchant operations or customer success within payments, FinTech, or a related internet industry.
• Proven ability to build, optimize, and manage complex operational processes (SOPs).
• Exceptional skill in cross-functional collaboration with teams like Risk, Compliance, and Finance.

Mansioni

• Own the end-to-end merchant lifecycle, from technical integration and launch to ongoing growth strategy and optimization.
• Design and implement standard operating procedures (SOPs) that enhance operational efficiency and service quality at scale.
• Act as the central point for resolving complex merchant issues, coordinating with Risk, Compliance, and Finance to ensure swift resolution.

Conoscenze

Merchant operations

Customer success

Cross-functional collaboration

Descrizione del lavoro

About OSL

OSL is Hong Kong's first SFC-licensed digital asset platform. We are seeking a Merchant Operations Specialist / Manager to architect the operational backbone of our OSL Pay division, ensuring a world-class experience for our merchants and driving the adoption of crypto payments.

Key Responsibilities

• Own the end-to-end merchant lifecycle, from technical integration and launch to ongoing growth strategy and optimization.
• Design and implement standard operating procedures (SOPs) that enhance operational efficiency and service quality at scale.
• Act as the central point for resolving complex merchant issues, coordinating with Risk, Compliance, and Finance to ensure swift resolution.

Who We Are Looking For

• 3+ years of experience in merchant operations or customer success within payments, FinTech, or a related internet industry.
• Proven ability to build, optimize, and manage complex operational processes (SOPs).
• Exceptional skill in cross-functional collaboration with teams like Risk, Compliance, and Finance